I had a great experience resolving issues I had renewing my APS membership online. Like others in this thread I got caught in an internet navigation loop when I tried to renew. I e-mailed Scott English using the link on the APS website explaining my problem. This was near 11 PM and I expected an answer the next day. I got a reply from Scott about six minutes later. Needless to say, I was impressed. I've read a number of complaints about APS, but this experience made me a fan for sure.