I have outlined below two of my chat conversations I had with eBay
which should outline my issues. Forgive me for some of MY dialogue which might seem inappropriate but I was angry.
I also realise that this site is sponsored by eBay
so I my be putting a few noses out of joint!!
PS Sorry if the following transcripts are very long
Account has been cancelled
2018 - 12 - 27
07:41:11 UTC Adele
Hello, welcome to eBay
Australia Live Chat! My name is Adele. May I have your full name please?
07:41:48 UTC minder1946
Can you sing as good as Adele????
07:42:07 UTC minder1946
07:42:08 UTC Adele
Unfortunately, I can't. :)
07:42:17 UTC Adele
Hello Andrew, how are you?
07:42:22 UTC minder1946
That is a pity
07:43:01 UTC Adele
How can I help you by the way?
07:43:24 UTC minder1946
I want to know the reasons why my account has been canceled and wy wifee;s as been limited
07:43:55 UTC minder1946
07:46:02 UTC Adele
In regards to your concern, I can see that your account is in below standard. This means you weren't able to meet your seller performance. Do you want to make an appeal for the below standard restriction?
07:46:08 UTC minder1946
I;m not very happy!!
07:46:36 UTC minder1946
Say I do, but how?????
07:47:00 UTC Adele
I'll connect you over to our escalations team then. Please stay connected.
07:47:14 UTC minder1946
07:49:43 UTC Niel
This is Niel from the account department. You have been transferred from other department about your concern. How are you?
07:50:17 UTC minder1946
Ki Niel, not very happy and unwell
07:50:38 UTC Niel
I'm sorry to know that you feel that way.
07:51:04 UTC minder1946
Yes and stop all the nice crap!!!
07:51:08 UTC Niel
This is because of the restriction on your account?
07:51:16 UTC minder1946
07:51:45 UTC minder1946
By the way where are you based?
07:52:28 UTC Niel
I am here in the Philippines.
07:52:52 UTC minder1946
So you are not Australian or English
07:53:17 UTC Niel
I am a Filipino and I am eBay
Customer Service Representative.
07:54:02 UTC minder1946
Ok, I do hope you can do something about my problem
07:54:55 UTC Niel
I've checked on your account and find out that you have been restricted for not meeting the standards for selling.
07:55:22 UTC minder1946
I have been with eBay
for nearly 20 years and I'm gettiin a little fed up with what is going on with eBay
07:57:14 UTC minder1946
Why should we have to meat standards? You take our money in listing and selling fees + postage and paypal why should I be restricted??????????
07:57:30 UTC Niel
I truly appreciate your eagerness on this. At the same time, I found that the restriction on your account is permanent due to not meeting our minimum seller standards.
07:58:12 UTC minder1946
Does that means I cannot ever sell on eBay
07:58:16 UTC Niel
07:58:33 UTC Niel
At this point, you may continue to trade as a buyer on the site and we wish you success in your future selling endeavours wherever that may be.
07:58:46 UTC minder1946
I there anything I can do to change this?
07:59:16 UTC Niel
There is now way for us to remove it.
08:01:58 UTC minder1946
OK you can tell your management and I will tell anyone that askes me NOT TO USE eBay
, so much for loyalty. Can I spent to someone in higher autherity without any disrespect to you
08:02:35 UTC Niel
We have the same policy and process to follow It means that the same thing happen
08:02:59 UTC minder1946
does that mean?????
08:03:12 UTC Niel
You might not be able to continue your plans on the site but maybe on the other platform.
08:03:38 UTC minder1946
what does that mean?
08:04:05 UTC Niel
You can continue sell items on the other site but not on eBay
. You can use your account for buying only
08:04:32 UTC minder1946
What other sites?
08:05:00 UTC Niel
It could be Gumtree or other platform
08:05:59 UTC minder1946
Gumtree, buyers don't want to but stamps on Gumtree
08:06:32 UTC Niel
You may look for another platform to sell your items
08:06:45 UTC minder1946
I already have
08:07:02 UTC Niel
I guess we are all good now
08:08:44 UTC Niel
Are we still connected?
08:08:56 UTC minder1946
No we are not good, tell your management that they have earnt a lot of money out of me over the last 18 years and I don't deserve this kind of reponse
08:09:39 UTC minder1946
08:09:47 UTC Niel
I know that you want to make an appeal on this but we already made the decision.
08:10:18 UTC Niel
Please be guided that we base the action in your selling behaviour and the information we gathered.
08:12:05 UTC Niel
You have given enough time go back to track to improve your selling performance but you failed to do so and the reason why restrict your selling activity indefinitely.
08:13:36 UTC minder1946
No point in making an appeal you have already made up your minds So all I can say that I will be rubbishing eBay
over the internat when ever I can, SO TELL YOUR MANAGEMENT TO GET
ED AND I HOPE THESE TRANSCRIPTS ARE RECORDED, ITS YOUR LOST AT THE END O
08:14:48 UTC Niel
I will respect your opinion.
08:14:56 UTC minder1946
WHEN SELLING STAMPS I HAVE ALWAYS PRICED MY ITEMS BELOW ALL OTHER SELLERS SO WHAT CN I DO IF BUYERS DO NO WANT TO NUY
08:15:33 UTC minder1946
No you don;t respect my opinion you are just another cog in the wheel
08:16:51 UTC Niel
That would your opinion and It will not change the fact the restriction will remain.
08:17:14 UTC minder1946
08:17:51 UTC minder1946
AND TELL YOUR MANAGEMENT TO
OFF AS WELL
08:17:59 UTC Niel
That would be your warning. We dont tolerate member to say any profane words
08:19:01 UTC minder1946
Sorry for my bad language but I feel very let down and frustrated
08:19:24 UTC minder1946
08:19:24 UTC Niel
I know where you are coming from.
08:20:50 UTC minder1946
But you, just being another cog cannot do anything about
08:20:52 UTC Niel eBay
dont stop you to continue your plan. You can still use the account to buy items on the site
08:23:19 UTC minder1946
I;m not interested in buying, I trying to sell my stamp collect before I die, I have been diagnose with terminal lung decease so do not have much time left
08:24:27 UTC Niel
I'm sorry if you have a status like that at the same time, we really cant lift the restriction. Thank you for your understanding
08:25:15 UTC minder1946
But I do not understand
08:26:12 UTC Niel
We restrict your account for not meeting the selling requirements.
08:26:50 UTC minder1946
Stop telling me the same thing, you sound like a robot
08:27:37 UTC Niel
I am not a Robot.
08:27:44 UTC Niel
there is no appeal on it.
08:27:46 UTC Niel
08:29:12 UTC minder1946
I can't say I can thank you so good buy and have a bad day
08:29:18 UTC Niel
Bye for now
08:29:56 UTC minder1946
What do you mean for now I won;t be usinf eBay
08:30:26 UTC minder1946
so anger and tell your management that ahs well
08:30:43 UTC Niel
08:30:57 UTC Niel
I will raise your report to the management
08:32:28 UTC minder1946
What will yhay do, nothing, so much for loyality You like taking my money but that is all
08:33:15 UTC Niel
I appreciate you for being a member quiet long but it seems that you are unable to meet the requirements then we need to part ways.
08:33:54 UTC minder1946
Yes and I feel it will be your lose!!!!!!!!!!!!!!!!
08:34:04 UTC minder1946
08:34:37 UTC Niel
Thank you for your tie
08:34:40 UTC Niel
08:35:19 UTC Niel
I haven't got a response from you. Are you still with me?
08:35:29 UTC minder1946
08:36:04 UTC minder1946
Well in fact it has been a waste of my time
08:36:37 UTC Niel
I dont want to waste your time since the restriction will not be remove
2018 - 12 - 28
06:31:28 UTC Mark
Hi! Thanks for contacting eBay
. My name is Mark can I have your full name please?
06:31:41 UTC minder1946
06:31:53 UTC minder1946
where are you based?
06:32:20 UTC Mark
Hi! I am base in the Philippines.
06:32:29 UTC Mark
Can I also have your full name please?
06:32:29 UTC minder1946
What nationality are you?
06:32:42 UTC minder1946
06:33:03 UTC Mark
I am a Filipino Andrew.
06:33:47 UTC minder1946
I did not know Mark is a Filipino name
06:35:22 UTC Mark
Well we Filipino adapt to American culture even Spanish so our name our mix with other culture Andrew by the way I can see here that you want to know how to contact buyer.
06:35:37 UTC Mark
May I know why?
06:37:40 UTC minder1946
Yes, I need to contact them to let them know I have been stopped from selling on eBay
because I have not met your selling standards
06:38:40 UTC minder1946
By the way do you respesent all of eBay
or just Australia?
06:40:15 UTC Mark
Just Australia Andrew. You can contact them via member to member message or if they have purchase something from you can message them from that item.
06:41:16 UTC minder1946
Sorry but I do not understand that process
06:41:45 UTC Mark
Sorry for the confusion, do you have the buyer's user ID or the item they bought?
06:42:06 UTC minder1946
How can I do it from "MY eBay
06:44:00 UTC minder1946
I want to send out a general email about my situation, how can I do that through "my eBay
06:45:04 UTC Mark
So just to clarify this is not only 1 buyer but all of your buyer you want to send them notification on what happen correct?
06:45:17 UTC minder1946
06:46:49 UTC Mark
Unfortunately we dont have that option on the website. What you can do message your buyer 1 by 1 or set up the settings on this link.
06:46:50 UTC Markhttps://contact.ebay.com.au/ws/eBay...STRK:ME:LNLK
06:47:33 UTC minder1946
OK I will try and do that, thanks
06:48:00 UTC Mark
Your welcome Andrew and I am so sorry for what happened but I hope everything will be fine.
06:48:11 UTC Mark
I am glad that I was able to assist you with your concern.Thank you for contacting eBay
have a great evening..
06:50:20 UTC minder1946
No its not fine I'm very very unhappy with eBay
so please let your management know, not that they will do anything about it they just want to make money so eBay
have lost mine custome and thus any money they could have made from me
06:51:16 UTC Mark
I understand and no worry Andrew this chat is recorded and they will surely read this and on top of that I will endorse this to my superior .
06:51:25 UTC minder1946
They need to review their policies on selling
06:52:43 UTC minder1946
They are losing a lot of customers because of it and I will be telling everyone I know about Ebays restrictions on selling
06:53:34 UTC Mark
I can always transfer you to our account department about this restriction?
06:54:04 UTC minder1946
I have already receives emails from some of my buyers and they are amazed and feel it is disgraceful
06:55:06 UTC minder1946
What would that do I have already chatted with them yesterday and they where hopeless!!!!!!
06:55:19 UTC Mark
If you like I can transfer you to our account department so this restriction can be address.
06:55:48 UTC minder1946
OK but I don't think it will do any good
06:56:26 UTC Mark
We wont know Andrew until we try so for now stay on the chat I will transfer you now.
06:58:59 UTC Xike
Hello Andy, I see this a transferred chat. This is Xike from listing team, how are you doing today?
07:00:35 UTC minder1946
Not good, I'm dieing from terminal lung decease and I'm not very happy with eBay
07:01:02 UTC Xike
Oh! I am sorry to hear about that.
07:01:36 UTC Xike
At the same time, I just want to confirm if you're chatting in relation to our account suspension, right?
07:01:38 UTC minder1946
I suppose you are also a Filipino, strange you don;t have awestern anme
07:02:17 UTC minder1946
yes I am chatting about my suspension
07:03:00 UTC minder1946
and please don't give me the same spill I got from though mates yesterday
07:04:14 UTC Xike
Well, please don't take those information personally. It's just base on what we can help you Andy.
07:06:04 UTC Xike
Alright, let me then check your account information
07:07:50 UTC minder1946
But I do take it personally, I have been a member of eBay
for nearly 18 years and I'm outraged regarding this suspension, is you that are losing my money respectable has to our little purchases I get
07:08:34 UTC Xike
I certainly understand your point that you've been part of eBay
nearly 18 years .
07:08:54 UTC Xike
Now, you're concern here is how you would be able to contact your buyers, right?
07:10:04 UTC minder1946
Im trying to sell my stamp collection 60 years because my offspring are not interested and the kisting fees and charges are so high with eBay
that I have to try and sell on a different web site
07:10:52 UTC minder1946
Yes I need to contact my buyers to let them know I have been stopped from selling
07:11:11 UTC Xike
We appreciate your loyalty with us and at the same time, I have looked into your account and it shows that eBay
no longer comfortable in letting you sell your items.
07:12:42 UTC minder1946
I know that, that is way I told your service guy before tht it would not be any good in transferring me to you
07:14:03 UTC Xike
I am sorry to hear if that's what you feel.
07:14:44 UTC minder1946
Why are you not comfortable with me selling, so long as I sell you make money. I try research the market to find the lowest selling price and undercut them it's not my thought that they don't want to buy
07:15:57 UTC minder1946
I must admit, as I told you guys yestereday that you all sound like roberts programmed to say the same thing
07:16:18 UTC Xike
At the same time, we already gave you the chance to work things with your selling performance beforeJuly 2018.
07:17:38 UTC minder1946
I will tell you has I have told all the other people I have chated with over the past few months that you are just coggs in a big wheel and need to let your management of mine and other of our discontent with eBay
07:19:26 UTC minder1946
I know that but I don't want to give my stamps away at silly prices, I took a long time and a lot of cost to put my collection together noy to just give it away
07:19:43 UTC Xike
I am really sorry to hear if you felt that way.
07:19:59 UTC minder1946
Yes I do
07:20:53 UTC Xike
The, we may need to contact the courier and let them re turn back the item.
07:21:14 UTC minder1946
So is there anything you can do for me?????????? otherwise its a waist of both your s and my time continuing this chat
07:22:25 UTC minder1946
Sorry what are you talking about returning the item!!!!!!!!
07:22:58 UTC Xike
Unfortunately, we are unable to reinstate your account at all. You may look for another platform as to where you can list your items.
07:23:17 UTC minder1946
This is not about an item but eBay
stopping me selling
07:24:26 UTC minder1946
I already have so
and I hope your mangement get to see this in Australia and the USA
07:24:56 UTC Xike
I mean, we can no longer lift your account suspension in selling items here on eBay
07:25:40 UTC Xike
That's just base on the investigation by the management.
07:27:12 UTC minder1946
As I have already said you dummy (robot) I already know that. Let your management know that I have already started the process of informing eBay
members and friends NOT to use eBay
07:27:55 UTC Xike
We would respect that.
07:28:42 UTC minder1946
I just hope it gets through to your dim witted management
07:30:23 UTC Xike
No worries at all. I'll forward your suggestions to the management.
07:30:52 UTC minder1946
I just cannot understand why your management would want to stop me selling, its eBay
that loses out on fees ect, it does not cost eBay
anything to list an item, we do all the work and eBay
just take the fee money
07:32:16 UTC minder1946
Good but they will not listen, I just wish that someone from your management would contact me direct via email to explain their actions
07:33:00 UTC minder1946
I'm fed up with talking to small cogs in the wheel!!!!!
07:33:22 UTC Xike
The reason why that we ar no longer allowing you to sell your items on site since in the past 6 months.
07:33:53 UTC Xike
Due to your selling performance that you are no longer hitting the above standard selling performance,
07:34:53 UTC minder1946
You are telling me something I already know
07:36:38 UTC minder1946
Why is eBay
setting limits on selling, as I said it does not cost eBay
anything for a member to list items
07:36:49 UTC Xike
So how would like us to explain as to why we stopped you from selling your items?
07:37:10 UTC minder1946
07:39:12 UTC minder1946
Oh this is just WAIST OF TIME you lot are just a bunch of wankers