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How Would You Respond To This Ebay Buyer

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Posted 07/10/2020   9:40 pm  Show Profile Bookmark this reply Add James Drummond to your friends list  Get a Link to this Reply

Quote:
Anything is possible


Except for turning lead into gold, from what I've read.

Jim

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Posted 07/10/2020   10:12 pm  Show Profile Bookmark this reply Add rogdcam to your friends list  Get a Link to this Reply
I saw the recipe being sold on eBay. Guaranteed.
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Posted 07/10/2020   10:22 pm  Show Profile Bookmark this reply Add James Drummond to your friends list  Get a Link to this Reply
Well then, it has to be true.



Jim
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Posted 07/11/2020   12:58 am  Show Profile Bookmark this reply Add floortrader to your friends list  Get a Link to this Reply
Your under contract to do business thru eBay on their terms . The buyer is under contract to buy under eBay terms . Why screw around and start agreeing to terms not approved by eBay . Your the one who has the most to lose if things don't work out .Cancel the sale and sell it to the next highest bidder .
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Posted 07/11/2020   09:07 am  Show Profile Bookmark this reply Add OzwaldO to your friends list  Get a Link to this Reply
They can turn lead into gold! Very expensive though.
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Edited by OzwaldO - 07/11/2020 09:10 am
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Posted 07/11/2020   10:27 am  Show Profile Bookmark this reply Add Inkmanno1 to your friends list  Get a Link to this Reply
I'd give them a hard but polite pass. I have people semi regularly ask for a week, waiting to get paid etc which i'm fine with. Including the several who send me a check, MO or cash as they refuse to use PP.

But a month? Sorry but that's getting out of hand.
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Posted 07/11/2020   11:49 am  Show Profile Check KRelyea's eBay Listings Bookmark this reply Add KRelyea to your friends list  Get a Link to this Reply
Thanks for the responses. I posted this because I thought it was interesting but not a huge problem. I have several customers that settle up monthly but they are my regulars. From experience I thought my chances of getting paid were about 20%, but who knows.

I thought the suggestion to write the customer was a good one so I wrote;


Quote:
Hi Nancy,

I was a little surprised to get your message. It is unusual for a new customer to buy an item and immediately ask for 3 weeks to pay, what's going on? Is this how you usually do business or is this a special circumstance? Please let me know.

Ken


I quickly received this amazing response;


Quote:
I apologize that you seemed upset re request. Yes. I have done this before. My record of paying has been quite satisfactory I have sent the payment today.If you were not willing to wait, you should have said so immediately. Your response was, in fact, quite rude.....Nancy


I don't think Nancy is my kind of customer.

It's not easy selling on eBay these days.
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Posted 07/11/2020   12:07 pm  Show Profile Bookmark this reply Add jogil to your friends list  Get a Link to this Reply
KRelyea: There was nothing rude about your questions to the buyer since you voiced some concern. Some like to find fault no matter what one says which is what it seems the buyer may be doing. It is not right for the buyer to shift any blame on you when the buyer is asking you for an extension favor. Either they pay up or they shut up seems reasonable here since it is up to you to decide regarding them and not up to them.
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Edited by jogil - 07/11/2020 12:14 pm
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Posted 07/11/2020   12:09 pm  Show Profile Bookmark this reply Add GeoffHa to your friends list  Get a Link to this Reply
I like the "apologize that you seemed upset", i.e. "I'm sorry for your attitudinal problem, not my behaviour". Nancy isn't a member of my government by any chance?
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Posted 07/11/2020   12:19 pm  Show Profile Bookmark this reply Add Ringo to your friends list  Get a Link to this Reply
That second message rings warning bells for me. The first one was annoying, the second edging towards aggression.

If it were me I would cancel the deal.

(And ask her if she will wait three weeks for the refund.)
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Posted 07/11/2020   1:03 pm  Show Profile Check KRelyea's eBay Listings Bookmark this reply Add KRelyea to your friends list  Get a Link to this Reply
Ontario Canada

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Posted 07/11/2020   1:04 pm  Show Profile Bookmark this reply Add floortrader to your friends list  Get a Link to this Reply
Both parties going outside of the terms and conditions of eBay ,just opens a can of worms .
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Posted 07/11/2020   1:09 pm  Show Profile Check KRelyea's eBay Listings Bookmark this reply Add KRelyea to your friends list  Get a Link to this Reply
I can't cancel the transaction without incurring a "defect" unless the buyer asks me to cancel it, so that is not an option.
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Posted 07/11/2020   2:52 pm  Show Profile Bookmark this reply Add gmot to your friends list  Get a Link to this Reply
Wow, what a snippy "non-apology apology". How very un-Canadian - this person is destroying our reputation for politeness up here...
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Posted 07/11/2020   3:22 pm  Show Profile Bookmark this reply Add cjpalermo1964 to your friends list  Get a Link to this Reply
The tone of the clause "what is going on?" could have been misinterpreted.

Whenever my answer in business is "no" I find it best to deflect the focus from myself, to some third party or requirement. "Nancy, I apologize but eBay's difficult merchant policies require that I conform to eBay's standard payment timing and variances can lead to loss of protection or defect reports, so I ask that all customers use the standard payment timing to which they agreed in signing up with eBay."
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