You are right, rogdcam! It is sooo pathetic, in fact, that I choose to not believe it. Do you really mean to tell me that in this world of on-line activity, that a company that probably does 75-90% of it's business online, that their main contact with their customers has been 'broken' for that long???? FWIW, I had an order that I e-mailed a status request to their 'jen@...'
address in August and never received any response. This was the address on my order confirmation in May. Call me a cynic, but I think they simply didn't want to be bothered, or they didn't know everybody was e-mailing to a 'dead' address. But they should have known. If ***I*** knew I was getting e-mails for my business at a 'dead' address, I would hire whomever I had to, and paid him WHATEVER, in order to resolve the problem THAT WEEK! Would anyone here do it any differently???