So last October 11th, I had my best eBay
auction results ever in my 21 year history on eBay
selling worldwide stamp covers. 3,160 auction listings and sold roughly half of them. I also listed 995 BIN items, all $1.99 postcards/covers. Some of those item were purchased between October 1st and the 13th as well.
Then on October 13th - eBay
pulled everything from my store and sent this message:
MC011 Your eBay
selling account has been restricted
A review of your eBay
account has raised some concern that your use of services may not meet the guidelines in eBay
's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items or revise current listings. You're also not allowed to register a new account.
- Some of your listings may have been removed. Any removed items will be listed further down in this email.
- All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
To appeal this restriction, you'll need to:
Upload the information we've listed below to
-- Important --
Make sure that your name and username appear on each document that you submit. If this information isn't included, it can't be processed. Also, please be sure your submitted documents are current, valid, and legible.
Here's the information you need to submit:
- Documentation (including manufacturer's invoices or receipts) that shows that you purchased the item(s) recently listed for sale on eBay
More specific details are provided below.
Once these requirements have been met, please reply to this email and we'll begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.
So....what guidelines did I "break" Beats me from this message. I didn't list anything in the store that I haven't listed before. Now they want proof that I owned these items. What to send? It's not like I have a title or bill of sale for these items like one would have for a car. I sure never received itemized receipts for any purchases. All I could do was provide some past auction invoices and pictures of the stock. So I sent what I could.
Next message from eBay
Thank you for contacting eBay
about this matter. I appreciate your effort and time sending those documents. I hope you and your family are doing okay during this time.
I know how concerning it is that your account is currently restricted. I would like to take this opportunity to help you with this further.
We're always looking for ways to improve the buyer and seller experience. As part of this effort, we sometimes restrict selling privileges, remove listings from our website, or suspend accounts until we can verify certain information. These actions aren't necessarily meant to be a reflection of your account activity, but rather a preventative measure.
In your case, we just need you to upload proof of delivery to all sold items. Once done, please reply to the MC011 email. Our internal team will be the one to help you with the appeal process of this on going restriction on your account. Kindly give our internal team atleast 24-72 business hours to respond.
William, I trust that I've explained things clearly and wish you all the best on eBay
in the future. Thank you for choosing eBay
and stay safe!
Belle E. eBay
...so they want proof of delivery for 600+ orders much of which was mailed at letter rates without any tracking? I provided tracking numbers for several registered mail items and the domestic parcel/priority mail items. I told them the rest don't have tracking - please use the feedback received as proof. It's all I have to go by. So I submit that.
Third and last message from eBay
on October 16th:
We appreciate the information that you have provided and have reviewed your case. In light of the additional details, it has been decided to adjust the restriction on your account.
Our goal is to make sure eBay
is a safe and trusted marketplace. In our continued effort to help meet our goal, we've introduced account limits to all of our sellers. Many members already have limits placed on their account. Account limits allow us to learn about your selling activity and make sure you're adhering to our selling practices policy and performance standards. Limits vary by seller and can change over time. These limits are not in place as a consequence, rather as a preventative measure to help our seller's keep from becoming overwhelmed with large increases in account activity.
These limits will allow you to continue selling while also allowing us to monitor your incoming Feedback, Detailed Seller Ratings, and any customer complaints.
During this time, we want to confirm you are creating a solid selling foundation by ensuring you are focused on creating great transactions for your customers. Doing so will greatly increase the chances of having a successful eBay
business and help to avoid any future account issues that may arise. Please understand that the actions we have taken do not mean your account performance is not good, but we do this to help all eBay
sellers further improve their selling history and account performance. The selling limit on your account is based on the number and dollar amount of open (active) items and successfully sold items per calendar month.
You can now sell up to 10,000 items monthly or up to $100,000.00 monthly.
(Keep in mind that this includes multiple quantity listings which can greatly influence this number.)
If you do reach one of these amounts during a month you will be unable to list additional items or increase the price or quantity of your active items until some of your items end without a winning bidder or until the 1st of the next calendar month, (If you are still exceeding the selling limit at the first of the next calendar month your selling activity will continue to be blocked.)
If you do reach the limits on your account and want to increase your sales, please work within the limit for at least 60 days. Once that time frame has passed (12/15/20), please reply to this message, and we will conduct a review to see if adjustments are appropriate. We ask that you do not use or create any other eBay
accounts during this time. If we determine that circumvention has taken place, it is possible that all accounts could be suspended indefinitely.
We hope that you will use this selling limit to your advantage and focus on succeeding with your current sales. We value you as a seller and hope to work with you in order to establish a strong selling history and successful business relationship. It is in our best interest to help our sellers succeed so that we can have a positive trading environment and eliminate bad buying experiences on the site.
Thank you, eBay
....so I can sell again with restrictions!!!! Only can list 10,000 per month with $100,000 in monthly sales. Mind you, I only listed under 4,200 items in October to begin with and $100,000? I wish...
So I can resume auctions and sales again. During this time period I could not talk to a live person on eBay
- nope, only online chat and that was completely useless. I did notice my limits at the time of listing were weird, 2B items per month / $2B monthly. 2 Billion? Not possible for anyone.
No where in those three messages does it explain why my store listings were pulled. No compensation either. I mist have tripped some algorithm in their system which is unknown to me. This was my first big auction of the year since June 2019. Maybe - no one can tell me.
I did close my subscription to my eBay
store today. I'll reopen it again when the next auction is ready. I was able to contact a live person at eBay
today. First to make sure to not charge me the store subscription for November. eBay
loves charging for two months at a time (pre-pay they call it). So while I was surprised to be able to talk to a live person I asked again the questions as to why they pulled my store listings. No real answers - it was like an audit on their part as best as I they can tell me. I did nothing wrong, but also I'm not due to any compensation. I was going to leave the BIN items up till October 30th. I receive nothing in return for this hassle and undue stress.
The saving grace - I'm not in eBay
's Managed Payment system yet. At least they were not able to hold any of the funds which are necessary to pay for the postage for all the orders. It's just still very troubling that eBay
's iron fist can just come out of no where and upset the table when it pleases. I'm going to continue business as normal and hope this nonsense is behind me. Will