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I Want To Warn Anyone Buying Any Books From An Ebay Seller To Be Aware.

 
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Author Previous TopicReplies: 13 / Views: 808Next Topic  
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United States
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Posted 04/09/2021   6:33 pm  Show Profile Bookmark this topic Add postalpicker to your friends list Get a Link to this Message
World of book usa is a major seller on eBay, and I wanted a book on China.
Stanley Gibbons, so I purchased from them a book.
When it arrived it was not the same one as the scan in the listing. I complained to them, and they said you didn't read the complete description.
In their description is this one sentence way down way down, way down. it says.
"Please note, the image is for illustrative purposes only, actual book cover, binding and edition may vary."
I thought I was buying a 2017 edition and they sent me a 1976 edition.




I tried to complaint to eBay that they should be using WYSIWYG scans only to avoid this kind of decepttion.
But they don't care.
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Posted 04/09/2021   7:26 pm  Show Profile Bookmark this reply Add John Becker to your friends list  Get a Link to this Reply
File a claim for "not as described" anyway. You don't really need a reason to return an item or open a case.
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United Kingdom
5527 Posts
Posted 04/09/2021   11:50 pm  Show Profile Check GeoffHa's eBay Listings Bookmark this reply Add GeoffHa to your friends list  Get a Link to this Reply
I find that the use of stock images is pretty much standard practice for large-scale sellers of books, so I tend to buy with considerable caution.
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Posted 04/10/2021   01:58 am  Show Profile Bookmark this reply Add rod222 to your friends list  Get a Link to this Reply
I consider that outright fraud.
I am with John's route
Should not be much of a problem,
esp if you paid by Paypal.
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United States
833 Posts
Posted 04/10/2021   04:07 am  Show Profile Bookmark this reply Add gettinold to your friends list  Get a Link to this Reply
postalpicker

Recent thread has a similar experience with a different eBay seller. https://www.stampcommunity.org/topi...age=1#688203
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Posted 04/10/2021   09:44 am  Show Profile Check revenuecollector's eBay Listings Bookmark this reply Add revenuecollector to your friends list  Get a Link to this Reply
This is a HUGE problem with books, CDs, DVDs, vinyl, blu-ray, etc. The big sellers are typically best to be avoided as they tend to use stock images only, and condition issues abound.

It's the same issue as with some of the stamp powersellers that either just say "see images for condition", or worse yet some template with language like "item is sound and fault-free as shown"... and then proceed to use that template for all their listings, not caring if the items actually have faults or not. Some of the highest volume "shovelware" dealers operate like this.
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United States
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Posted 04/10/2021   10:47 am  Show Profile Bookmark this reply Add Climber Steve to your friends list  Get a Link to this Reply
"huge problem with books, CDs, etc...." I have an account with Barnes & Noble, which solves any quality problem quickly without hassle. I've bought a few books on Amazon and they were as advertised.

I suppose I might buy something philatelic from eBay at some time, but only from an established & well known dealer who "just happens" to have an eBay store.
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Edited by Climber Steve - 04/10/2021 10:48 am
Valued Member
United States
71 Posts
Posted 04/10/2021   11:40 am  Show Profile Bookmark this reply Add classic_paper to your friends list  Get a Link to this Reply
My guess would be, the listing said something like " Stanley Gibbons China Catalogue," with a picture of the 2017 edition. But nowhere did they actually say "2017 Edition." They just used a little social engineering to make you think that's what you were getting. You made the natural leap from title and picture to a (sadly incorrect) conclusion.

Certainly deceptive, certainly predatory. But not fraud; at least, not in a way that eBay would likely do anything. After all, the seller did warn prospective buyers about what they might or might not be getting.

Can't be said enough: use PayPal; buy only from sellers with high scores and lots of reviews; make sure the title, description, and pic is for the actual item for sale (it needs to say so).

Sorry for this, hope you get something back.
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Edited by classic_paper - 04/11/2021 01:09 am
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United States
280 Posts
Posted 04/10/2021   2:13 pm  Show Profile Bookmark this reply Add StatesmanStamper to your friends list  Get a Link to this Reply
I've purchased a number of books from some of the big sellers on eBay in areas like programming, foreign language, and math/science with no problems as to quality or not as described. I read the listings closely and if there is any doubt as to condition or specific edition I move on.

Dale
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Posted 04/10/2021   3:34 pm  Show Profile Bookmark this reply Add bookbndrbob to your friends list  Get a Link to this Reply
I would say that this listing goes beyond deceptive and into fraudulent territory because the catalog delivered is a 1976 edition, which is completely useless to a collector. The sellers know better. They obviously do not care because this is the only chance they have to "unload" an item with little or no value.

This is not a rare occurrence in the era of distant/internet commerce. A seller on Amazon tried to "palm off" a used vacuum cleaner (advertised as new) on us several years ago. They left the receptacle full of dust and dirt. Nice try!
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Posted 04/11/2021   08:01 am  Show Profile Bookmark this reply Add rogdcam to your friends list  Get a Link to this Reply
It is unequivocally fraud and is called "bait and switch". At least it was an authentic product, even though sorely outdated, and not a Chinese knock-off, the type of which Amazon is flooded with.

One big problem with the interweb wild west show is that when it comes to regulating e-commerce there is really no way to do so outside of action by the very platforms that profit from the bad actors sales. If I purchase a defective or deceptively described item from Walmart or Barnes & Noble etc. I have more available recourse because they are actual companies with actual physical places of business.

I am definitely not a big government person but government does have it's place in protecting the public and creating, promulgating and enforcing laws to do so. They need to catch up when it comes to e-commerce. They always wait until the building is fully engulfed before they show up.

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United States
1565 Posts
Posted 04/11/2021   4:37 pm  Show Profile Bookmark this reply Add Climber Steve to your friends list  Get a Link to this Reply
Something else worth mentioning.... There are a number of philatelic booksellers around who are highly reputable. Since the 2020 holidays, I've bought items from Leonard Hartmann and Eric Jackson. I'm very satisfied with both. I've heard good news about Phil Bansner and Jim Lee, but haven't gotten yet to them.

Scott Tiffney at the APRL seems to be moving more duplicate books. And it may be worth checking with a postal history dealer in London like Steve Taylor or Antonio Torres. I've bought covers from Steve at a couple of US shows. Been checking out Antonio as he has stuff on his website that I want.

The point here is that while you may not be able to directly get the book you want from one of them, all of these gentlemen will have contacts.
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Edited by Climber Steve - 04/11/2021 4:46 pm
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Posted 04/12/2021   3:41 pm  Show Profile Bookmark this reply Add Mr. H to your friends list  Get a Link to this Reply
I had two occasions where I attempted to purchase a two volume set of 2019 Scott catalogs from Thrift Books (descriptions did list them as having both volumes A and B). Both times what I received was only one of the two books.
I had no problems with the returns, but it goes to the point that they don't pay any attention to what they are listing. I wonder how many times they sold the single book as the set.
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United States
56 Posts
Posted 04/12/2021   5:09 pm  Show Profile Bookmark this reply Add gvol21 to your friends list  Get a Link to this Reply
I buy from these sellers occasionally, but only when I'm after a mass market paperback or the like and am not particularly fussy about the precise edition/year of publication/etc. As mentioned, many use stock images and there are often discrepancies between the book listed and the details in the item description (which I assume is auto-populated from scanning the ISBN).

Bargains abound, but that's how they're able to keep the prices low (ridiculously low, in some cases) - I often get paperbacks for under $4, including shipping. It's a high-volume and -throughput operation, and unfortunately, no margin to be attentive to details that matter very much in cases like this.
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