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Another Reason That The Ebay Feedback System Is So Suspect…

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Posted 08/24/2021   12:16 pm  Show Profile Check 51studebaker's eBay Listings Bookmark this topic Add 51studebaker to your friends list Get a Link to this Message

This seller, who does indeed have long delivery times (item I purchased which was listed with "Estimated delivery within 17-20 business days") gathers 70 Negative feedbacks from a single invoice https://www.ebay.com/fdbk/feedback_...ED_AS_SELLER
(click on Negative feedbacks)

When a buyer makes multiple buys on a single invoice, why would the Feedback system treat this as separate transactions? This opens the door for revenge buys; it is not out of the question for a vengeful buyer to be willing to make 50+ $1.00 buys just to leave a huge string of negative feedbacks.
Don
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Posted 08/24/2021   12:57 pm  Show Profile Bookmark this reply Add jconey to your friends list  Get a Link to this Reply
That's right but multiple good feedbacks from a buyer are only counted as one for a seller's feed back score... go figure. The feed back system has been broken for a long time.
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Posted 08/24/2021   7:29 pm  Show Profile Bookmark this reply Add anglobob to your friends list  Get a Link to this Reply
I believe in this particular case feedback is justified.I have had numerpus problems buying from this seller.Items are always mailed at least 1 month after payment has been received without any explanation or apology.
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Posted 08/24/2021   9:53 pm  Show Profile Bookmark this reply Add rogdcam to your friends list  Get a Link to this Reply
The example Don sites is a prime example of feedback silliness. In particular if all of the items were combined on one invoice. There is plenty of character availability now to write a detailed review as well but I see virtually no one take advantage of the 500 characters. Still the same old stale "excellent" or "bad" or the ever popular "great transaction!". 500 characters are available. Use them.

And let us be honest. If you see a seller, NYStamps might be one of many stamp related examples, with 78 gazillion feedbacks and one or ten negatives it should tell you all that you need to know about the usefulness of feedback.
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Posted 08/24/2021   10:08 pm  Show Profile Bookmark this reply Add Rich60 to your friends list  Get a Link to this Reply
Beaucoup trop lent !
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Posted 08/25/2021   09:30 am  Show Profile Bookmark this reply Add wtcrowe to your friends list  Get a Link to this Reply
I have found that you leave negative or less than complementary feedback at your own risk. On more than one occasion I have left accurate feedback and been blocked from future purchases. This includes the length of time until shipment and request for a refund for non-receipt.
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Posted 08/25/2021   11:04 am  Show Profile Bookmark this reply Add classic_paper to your friends list  Get a Link to this Reply

Quote:
I have had numerpus problems buying from this seller.

"Numerous?" Stop buying from them, seems the easiest way to solve the problem and relieve your aggravation.
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Posted 08/25/2021   12:04 pm  Show Profile Bookmark this reply Add shermae to your friends list  Get a Link to this Reply
The eBay feedback system has had such limited thought behind it that when you read through pages of feedback for a given user, newly loaded pages don't even start at the top. They start at the bottom- at least on my laptop in Chrome.
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Posted 08/25/2021   1:51 pm  Show Profile Bookmark this reply Add floortrader to your friends list  Get a Link to this Reply
Negative feedback should only be given AFTER discussions between buyer and seller can not resolve the problem .
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Posted 08/25/2021   2:31 pm  Show Profile Check 51studebaker's eBay Listings Bookmark this reply Add 51studebaker to your friends list  Get a Link to this Reply

Quote:
Negative feedback should only be given AFTER discussions between buyer and seller can not resolve the problem .


That is exactly NOT how seller assessment systems work (MilSpec, ISO, or any other universally accepted standards).

The entire point of of capturing seller assessment data is to understand how a transaction went wrong, it is NOT meant to capture corrective actions after the fact. 'Fixing' things without capturing data is basically sweeping the issues under the rug. In a real organization people get fired from doing something like this.

Corrective action are, of course, important and they often indicate a good quality supplier. But QA is all about documenting what you did and then using the data for continuous improvement. Data gathering tools like feedback systems only work if used correctly.

An argument could be made that the eBay feedback system is only a marketing scheme meant to put more money in eBay's pocket. But it is presented as a legitimate way to understand a sellers performance and as such each transaction should be captured accurately.
Don

Edit; Now that they allow longer feedback notes, I think it is fine to note that the transaction went south and assign a Negative. But then also note that the seller made it right and that you would buy from them again.

If I saw a feedback like this, I would start feeling confident in the feedback system. As it is now, it is close to useless.
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Posted 08/25/2021   4:03 pm  Show Profile Check KRelyea's eBay Listings Bookmark this reply Add KRelyea to your friends list  Get a Link to this Reply
I would venture to guess that leaving a negative with a disclaimer will get you blocked by nearly all sellers.
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Posted 08/25/2021   7:15 pm  Show Profile Check eyeonwall's eBay Listings Bookmark this reply Add eyeonwall to your friends list  Get a Link to this Reply
I was recently blocked by harvardlaw (I think that is his screen name, think he is in TX) despite the fact that I have never bought from him or ever sent him a message.
edited to add his real name is C.W.)
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Edited by eyeonwall - 08/25/2021 7:17 pm
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Posted 08/25/2021   7:36 pm  Show Profile Bookmark this reply Add GMC89 to your friends list  Get a Link to this Reply
Returning a stamp, with a cert. will get you blocked from certain sellers. . "We accept returns" .
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Posted 08/25/2021   7:40 pm  Show Profile Bookmark this reply Add tsmatx to your friends list  Get a Link to this Reply
georgetownlaw from San Antonio! He is a big time seller who took a long hiatus from eBay (more than 1 year), this is the first I heard he's back. Yep, 300+ listings up now. I have purchased from him without any problem but know others have had issues and some are intimidated by his user name.

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Posted 08/25/2021   7:43 pm  Show Profile Bookmark this reply Add GMC89 to your friends list  Get a Link to this Reply
Bought from him in the past. I always found him to be straight up.
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Posted 08/25/2021   8:05 pm  Show Profile Bookmark this reply Add gettinold to your friends list  Get a Link to this Reply
I've also purchased from him without issues.
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