Hello, I am the seller in question.
I did not mean to dox Mr Denman nor was there any intention in doing so by replying by his last name. I refer to most everyone that way (he can attest to that from my messages and private emails.)
You may theorize as to what my intentions were - but they are what I explained to Mr Denman. I made a mistake, the consignor did not want to sell. There was no "seller's remorse." As far as me making someone up to blame - our CSR offshore did indeed generate an invoice and label for the consignor (when a label is generated, it is marked as shipped on eBay
.). The consignor then communicated with her, and I did not find out about any of this until later. When I sent the initial email saying 'hey, thanks' I wasn't aware of the problem. I also wasn't aware that a refund had not been provided, but I did reach out to the consignor, who rejected the offer, then pulled the lot.
In my response, I agreed with Mr Denman - I made a mistake. What I disagreed on was the "pattern" - one or two incidents does not a pattern make. As for the "bill via PayPal", the transaction was about to be cancelled and there's no mechanism for us to bill the difference had the consignor accepted Mr Denman's proposal, and the consignor might have been open to not paying commission that way if he was going to eat some of the difference. We only deal with PayPal when we have had a previous relationship with someone (either as a former buyer or otherwise) or if they reach out to us unsolicited. My initial response from private email (not through eBay
) was in response to Mr Denman letting me know he had bought a lot from us (I was not aware of that), and I meant it when I said I could negotiate with our consignors for other lots. At that point, the relationship outside of eBay
had already been established.
Someone else made a comment about lowball bids. On a hypothetical listing of $1000, we consider a bid of $100 is a lowball bid. Can we set limits? Yes, and if our consignors tell us to block lowball bids, we do. In the end, just as we can block buyers, I am sure buyers can block us. Our CSR rejects hundreds of bids a day, responds to thousands of messages a week about information that is easily found in our description and TOS, follows up with buyers demanding discounts after committing to purchases and as a non-philatelist, also helps us create listings.
Yes, we will make mistakes - some we can eat (we have before), some we can't. As I stated to Mr Denman, I can't force the consignor to sell an item.
If he truly believes I am not a good guy based on one mistake with him, then I am truly sorry about that. I understand being upset, but after having met my family, it is hard to truly think that he believes that, and I will just ascribe it to being upset.
You don't have to believe a word of what we say, but I am the one that has the whole picture at this point, and everything else are just assumptions on this board.
I appreciate that different businesses have different ways of dealing with mistakes: some will eat them, others won't. If we had owned that lot, and had it been someone other than Mr Denman, we would have acted the same. For Mr Denman, I would have eaten it.
Dr DeKornfeld stated I should be reported to the APS: I am fine with that. We made a mistake - that's it. Nothing evil behind it. Happy to have a chat with APS regarding the issue. Mr Denman has never been anything but a good guy in my book, regardless of this one and only transaction. However, the full-time dealers in this chat (i.e., docgfd) know there are many, many buyers out there that will make unreasonable demands, threaten negative feedback for silly reasons, neglect to thoroughly read a description then treat their purchase like an approval. Look at the responses to the negative feedback we have: I don't know of any full-time online dealer with at least a handful of negative feedbacks, many unwarranted.
We own the last 3 negative feedbacks at the very least.
Thank you for your feedback on this chat, we have implemented changes to our listing process, as well as handling mistakes from consignments. Mr Denman, I am very sorry you took this as a personal evil attack from my end, and not just as a simple business mistake, and would not take me at my word.
Revision: I am a member of the TSDA, and you should report me to them at https://www.tsdastamps.com
. You may also contact eBay
at the usual and known channels.