Stamp Community Family of Web Sites
Thousands of stamps, consistently graded, competitively priced and hundreds of in-depth blog posts to read
Stamp Community Forum
 
Username:
Password:
Save Password
Forgot your Password?

Welcome Guest! Need help? Got a question? Inherit some stamps?
Our stamp forum is completely free! Register Now!

Stamp Auction Network Will No Longer Be Free For Bidding- Subscription Based Only

Previous Page | Next Page    
 
To participate in the forum you must log in or register.
Author Previous TopicReplies: 146 / Views: 7,115Next Topic
Page: of 10
Valued Member
United States
19 Posts
Posted 02/03/2022   10:51 am  Show Profile Bookmark this reply Add tldroege to your friends list  Get a Link to this Reply
The intention was always that the Free memberships are renewable.



We also revised the chart to reflect where the Free Membership falls with regard to services.



Free membership is just a kind way of asking you once a year if your needs have changed and would you value the extended features.
Send note to Staff  Go to Top of Page
Valued Member
473 Posts
Posted 02/03/2022   11:38 am  Show Profile Bookmark this reply Add StateRevs to your friends list  Get a Link to this Reply


Still confused.

Can I bid in auctions with the free version?

Am I able to bid ahead of time with a max bid only?

Or can I watch real time and bid lot by lot?

Tom - some unsolicited feedback. I have a large number of engineers and PhDs who work for me. I encourage them to have mere mortals look at their briefing products to see if the slide conveys the story they were trying to tell. We have some really smart folks who have a difficult time explaining their vision and their slides many times have everyone confused. This chart is not as clear as you may think it is and doesn't tell the story you are hoping it does.
Send note to Staff  Go to Top of Page
Edited by StateRevs - 02/03/2022 11:56 am
Valued Member
United States
420 Posts
Posted 02/03/2022   12:09 pm  Show Profile Bookmark this reply Add Germania to your friends list  Get a Link to this Reply

Quote:
Still confused.


Here is my understanding.
If you are not a member you cannot bid on SAN.
You can get a free 1-year membership and then be able to bid on SAN.
You can renew your membership each year, for free.
At any time SAN may decide that membership will not be free.
Send note to Staff  Go to Top of Page
Moderator
Learn More...
United States
10541 Posts
Posted 02/03/2022   12:11 pm  Show Profile Check 51studebaker's eBay Listings Bookmark this reply Add 51studebaker to your friends list  Get a Link to this Reply

Quote:
...I have a large number of engineers and PhDs who work for me. I encourage them to have mere mortals look at their briefing products to see if the slide conveys the story they were trying to tell...


LOL My engineers were kept in the basement and not allowed to talk to anyone. I swear the higher the engineering intelligence the more socially impaired they were. We had a physicist who could barely hold a casual conservation but was exponentially smarter than anyone in the building.
Don
Send note to Staff  Go to Top of Page
Pillar Of The Community
Learn More...
614 Posts
Posted 02/03/2022   12:27 pm  Show Profile Bookmark this reply Add rismoney to your friends list  Get a Link to this Reply
I don't understand this at all. Who is the jabroni who pays $19.95 a year for a free and renewable free service?

This is the crux of what I believe to be the future bait and switch sentence:
"After each year, you can renew and get another year free"

Also the revised chart above, is not on the site...

What is also on the site:
"A discounted Membership plan at $19.95 / year is available for infrequent bidders. If you have placed less than 50 bids (lifetime), you are eligible.
Free 1 year membership. At any time, you can sign up for a free 1 year membership. Free 1 Year memberships are also available to anyone that has used Unattended Live Bidding."

As an infrequent bidder, but regardless of how many bids I place and whether I use unattended live bidding or not, I would opt, and recommend everyone to opt for free up front for a year, and free renewals. Seriously? This entire thing is nonsensical.
Send note to Staff  Go to Top of Page
Valued Member
51 Posts
Posted 02/03/2022   12:33 pm  Show Profile Bookmark this reply Add nick777vvv to your friends list  Get a Link to this Reply
Tom, I think everyone on the board wants to see SAN thrive - it has been a really useful tool.

What is coming across though is the complexity of the proposition. Probably very clear to you but if this very small 'user group' is anything to go by, I think you'll find a large part of your audience are scratching their heads and may well be walking away through misunderstanding the proposition.

Your table lists no less than 56 check boxes. It's far too many to digest easily.

I then need to get my head around:

$0.00 for free membership
$7.50 a month for basic extended features
$19.95 a month for infrequent bidders
$29.95 a month for premium extended discounted
$39.95 a month for premium extended without discount
$49.95 a year basic extended features
$79.95 a year basic extended features
$325 a year premium extended discounted
$420 a year premium extended without discount

And some prices change after April 1st?

It's just so confusing.

With positive intent, my advice would be to simplify, simplify, simplify.

Send note to Staff  Go to Top of Page
Pillar Of The Community
Canada
1795 Posts
Posted 02/03/2022   12:49 pm  Show Profile Bookmark this reply Add Just_fella to your friends list  Get a Link to this Reply
I think there looking for money upfront to reinvest into new techs.
Fix somethings complained about and Offering a loyalty program of sort…
I think the calculated number are unappealing to say the least.
asking for the goal to be met, not thinking it takes more time, small gains
(Target is XXXXXXX so we need to charge XX to make it happen in as least time possible)
0.99$ from a bunch of people adds up.

Send note to Staff  Go to Top of Page
Edited by Just_fella - 02/03/2022 12:54 pm
Pillar Of The Community
Canada
1795 Posts
Posted 02/03/2022   1:05 pm  Show Profile Bookmark this reply Add Just_fella to your friends list  Get a Link to this Reply
I'm sorry, if I'm missing something, but why shouldn't they ask for help to grow?
And why wouldn't you want to support them? (not at the rate asked)
You like what they did…and complained about somethings,
Help them fix it, make sure there's no pocket linings.
What's the next 2 years gonna look like?

Just curious,

*sorry if my gibberish makes not sense, ignore and delete*
Send note to Staff  Go to Top of Page
Edited by Just_fella - 02/03/2022 1:17 pm
Pillar Of The Community
Learn More...
United States
555 Posts
Posted 02/03/2022   1:32 pm  Show Profile Bookmark this reply Add uboatnut to your friends list  Get a Link to this Reply
George is correct on how to sign up for the free 1 year membership which allows you to bid on SAN. Here's how to do it.
Send note to Staff  Go to Top of Page
Pillar Of The Community
Canada
1795 Posts
Posted 02/03/2022   1:33 pm  Show Profile Bookmark this reply Add Just_fella to your friends list  Get a Link to this Reply
I usually spend a couple bucks here and there on stamp….
Next time, I think I'll save the stamp and support something.
I noticed I don't have a green bar underneath my name
Send note to Staff  Go to Top of Page
Pillar Of The Community
Learn More...
United States
5445 Posts
Posted 02/03/2022   2:06 pm  Show Profile Check revenuecollector's eBay Listings Bookmark this reply Add revenuecollector to your friends list  Get a Link to this Reply
Not to hammer on Tom, as that is not my intent here, and I honestly like the service and information that SAN provides, but...

People are discovering one of the issues I have had with SAN for many years now: Tom may be a brilliant engineer, but he is a horrible communicator. I believe that he suffers from the same malady that I have encountered in numerous technical spaces over the years: he doesn't speak lay person.

Many technically-focused people have a very hard time viewing content, systems, and structure in the same manner that nontechnical people view the same information. When crafting documentation, screen content, and screen layout, they create from a very narrowly-defined, highly-informed perspective, and then cannot understand why everyeone else doesn't view the same content or mechanisms as "intuitively obvious".

Focus groups, even as informal as having a handful of current end users from across the experience and buying-volume spectrums taking a look at things prior to rollout would likely solve many problems ahead of time. Running text by people and asking "does this make sense" or "is this clear" beforehand is much better than trying to get the crap back into the horse after the fact. The sheer complexity and/or overlap of these various membership options, combined with muddled language and distinction is doing no one any good, especially SAN itself, as it's likely to drive away prospective users.

As someone who has developed interfaces, written user documentation, and also provided frontline end-user support on numerous systems, I can tell you that developer bias and blindness are very natural and yet difficult to combat. Much of it is subconscious and/or nonintentional... but it is ubiquitous.

EDIT: I consider myself to be a fairly technically literate individual, and candidly I find the verbage, layout, and clarity in SAN content and communications to be at times confusing AF. If I can't figure it out, I can only imagine what some other people must be encountering.
Send note to Staff  Go to Top of Page
Edited by revenuecollector - 02/03/2022 2:14 pm
Moderator
Learn More...
United States
10541 Posts
Posted 02/03/2022   2:13 pm  Show Profile Check 51studebaker's eBay Listings Bookmark this reply Add 51studebaker to your friends list  Get a Link to this Reply
I agree with what Dan wrote above, but it is also true that everyone thinks themselves knowledgeable about user interfaces too. People who have absolutely no development experience are often sure they 'know the right way' things should be done or the way things should look. It is like decorating your living room, none of us does it exactly the same, each of us like the way we have done it, and few of us knows much about decorating the room in a way the majority of people would approve.
Don

Edit: Without question SANS should have invested significant time and effort in this policy change and how it was to be communicated. This was not something that should be done half-baked or in real-time. I do not know what time and effort was put into this transition, but so far the optics and feedback do not seem to be going well.
Send note to Staff  Go to Top of Page
Pillar Of The Community
Learn More...
United States
5445 Posts
Posted 02/03/2022   2:21 pm  Show Profile Check revenuecollector's eBay Listings Bookmark this reply Add revenuecollector to your friends list  Get a Link to this Reply

Quote:
I agree with what Dan wrote above, but it is also true that everyone thinks themselves knowledgeable about user interfaces too. People who have absolutely no development experience are often sure they 'know the right way' things should be done or the way things should look. It is like decorating your living room, none of us does it exactly the same, each of us like the way we have done it, and few of us knows much about decorating the room in a way the majority of people would approve.


I agree Don. Also, I try to differentiate between internal and external communication with respect to workflow and editing/approval, as I know that I can be guilty of selective bias/blindness, and don't want that to leak into the public space. If I'm communicating internally, yes I'm likely to being using all sorts of idiosyncratic language and/or making assumptions. However, if I am crafting something for public consumption, I get it vetted and/or different perspectives before I send it out, as I could easily be making logical jumps that the lay person might not be capable of doing or likely to do. That said, As you point out, you cannot accommodate all perspectives or preferences, however you CAN make an effort to ensure that you've not left glaring complexity or omissions in place.

The key thing IMO is knowing your limitations, and putting practices in place that hopefully will remove as much of the developer bias as possible before the fact. That's what is missing here IMO.
Send note to Staff  Go to Top of Page
Pillar Of The Community
United States
2055 Posts
Posted 02/03/2022   3:07 pm  Show Profile Bookmark this reply Add shermae to your friends list  Get a Link to this Reply

Quote:
Tom, I think everyone on the board wants to see SAN thrive - it has been a really useful tool.


Just for the record- this is exactly how I feel.

During a very long career in Sales and Sales Management an important skill I taught was to recognize that if a customer is not ready to buy, it means they don't have enough (of the relevant) information. I hope Tom sees the various critiques as problems waiting for solutions.
Send note to Staff  Go to Top of Page
Valued Member
Learn More...
United States
160 Posts
Posted 02/03/2022   4:08 pm  Show Profile Bookmark this reply Add BobInRye to your friends list  Get a Link to this Reply
Tom - if you're trying to make your table clear, add a line that says, "Auction Bidding".
Send note to Staff  Go to Top of Page
Page: of 10 Previous TopicReplies: 146 / Views: 7,115Next Topic  
Previous Page | Next Page
 
To participate in the forum you must log in or register.


Go to Top of Page
Disclaimer: While a tremendous amount of effort goes into ensuring the accuracy of the information contained in this site, Stamp Community assumes no liability for errors. Copyright 2005 - 2022 Stamp Community Family - All rights reserved worldwide. Use of any images or content on this website without prior written permission of Stamp Community or the original lender is strictly prohibited.
Privacy Policy / Terms of Use    Advertise Here
Stamp Community Forum © 2007 - 2022 Stamp Community Forums
It took 0.25 seconds to lick this stamp. Powered By: Snitz Forums 2000 Version 3.4.05