This is not a problem unique to the UK. PostNL has been doing a little better transforming its business, but even the parcel delivery business remains under pressure.
Royal Mail and its various parts - Parcel Force - seem entirely incapable of managing their business. The idea that they're going to be more parcel-orientated sits oddly with their chronic understaffing of Parcel Force over recent years. They can't even manage to kit out their drivers with branded vans, in my area at least.
Author of "The De La Rue Stamps of NSW" and "They Carried The Mails: The Conveyance of Post Office Mail in the Central West of NSW in the 19th Century"
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