Creased Sheet Resolution

Thankfully haven't had to deal with stamps arriving creased/bent in a long time. Seller sent partial sheets and blocks in a cardboard mailer envelope and the envelope arrived bent and creased like it went through a machine improperly, even though it was mailed First Class Package.

I had multiple items all with free shipping combined into one order and a couple of the items (partial sheets) arrived creased/bent, despite being MNH and looking flawless in photos. I reached out to seller who acknowledged my message and indicated they will get back to me soon since they were busy today. I have purchased from this seller before and so far my transactions have gone well.

Each item was under $10 and would have normally shipped first class envelope no tracking, but since I ordered several small items it was thick enough for a FC package.

Couple questions here. If I were to return the two partial sheets, what would it cost the seller in shipping fees to return them if on the listing it was simply marked First Class Free Shipping? Would you wait to see what the seller proposes a resolution first or would you as a buyer reply and propose something first and if so, what resolution would you propose that you think is fair for both parties?

Thank you in advance for your suggestions.

Hi Torin. I would wait till I heard from the seller, especially since you stated that you had good results from him.


Peter

Can you, Torin, post a picture of the creased items as well as the package? The visuals would help to understand the level of damage. After a certain point it is not worth returning material which can not longer be sold. This without even considering the time wasted by both parties.

PPG: The issue with the creased partial sheets was resolved amicably and fairly. I have attached a photo of the envelope that they came in with labels removed.

This was mailed USPS First Class Package and had no additional protection.

Yes, that is the nature of the damage that may arise. Corner folding happens to but much less often.

I light of your other recent thread, I will point out that there seems to be no visible cancellation of this flat and as such the damage was not machine caused, but caused by other handling while in the postal stream. I also want to note I have gotten horrible looking outside envelope with the contents unharmed. It really is just a matter of luck, bad luck.