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Stamp Smarter Not Accessible From Some Foreign Countries

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Pillar Of The Community
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United States
820 Posts
Posted 04/14/2025   11:31 pm  Show Profile Bookmark this topic Add mml1942 to your friends list Get a Link to this Message
We have recently had reports from several of our regular users outside the United States, that they cannot access the Stamp Smarter website. Some report a "loading" issue, while others get a 403 error.

We have had reports from Australia, France, Germany, and some locations in Canada that they cannot access our website. For some reason, New Zealand is not affected.

I would appreciate it if members from any these countries would try and access the Stamp Smarter website https://stampsmarter.org/index.html , and report their results here.

If you can access the site, just identify your country and acknowledge you saw the website.

If you cannot, please identify your country, and describe the type of error you see.

The more results we have, the faster we will be able to resolve the problem.

Thanks to all in advance.

MikeL
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Edited by mml1942 - 04/14/2025 11:41 pm

Valued Member
Netherlands
71 Posts
Posted 04/15/2025   12:19 am  Show Profile Bookmark this reply Add hansthedutchman to your friends list  Get a Link to this Reply
Netherlands Error 403.0 Modsecurity action

Detailed Error Information:
Module ModSecurity IIS (64bits)
Notification BeginRequest
Handler StaticFile
Error Code 0x00000000
Requested URL https://stampsmarter.org:443/index.html
Physical Path C:\Inetpub\vhosts\stampsmarter.org\httpdocs\index.html
Logon Method Not yet determined
Logon User Not yet determined
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United States
4780 Posts
Posted 04/15/2025   12:32 am  Show Profile Bookmark this reply Add Partime to your friends list  Get a Link to this Reply
I'm usually in the US, but currently in Australia. The link you provided loaded normally while in Australia … no issues.

This was true with VPN turned off and on. (Using my iPad)
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Netherlands
5465 Posts
Posted 04/15/2025   02:07 am  Show Profile Bookmark this reply Add NSK to your friends list  Get a Link to this Reply
As hansthedutchman reported (Netherlands, 15 April 2025 08:05 CET):

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Edited by NSK - 04/15/2025 02:07 am
Pillar Of The Community
France, Metropolitan
3672 Posts
Posted 04/15/2025   05:03 am  Show Profile Bookmark this reply Add perf12 to your friends list  Get a Link to this Reply
France
HTTP Error 403.0 - ModSecurity Action
You do not have permission to view this directory or page.
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Pillar Of The Community
666 Posts
Posted 04/15/2025   09:02 am  Show Profile Bookmark this reply Add stamps101 to your friends list  Get a Link to this Reply
Canada. Loading fine
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United States
820 Posts
Posted 04/15/2025   09:13 am  Show Profile Bookmark this reply Add mml1942 to your friends list  Get a Link to this Reply
Thank you to those who reported.

I have advised our ISP that there is still a problem.

Please continue to check periodically to see if access has been restored, and advise when you see a change.

MikeL
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United States
659 Posts
Posted 04/16/2025   08:06 am  Show Profile Bookmark this reply Add Germania to your friends list  Get a Link to this Reply
Works in Kazakhstan.
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Switzerland
367 Posts
Posted 04/16/2025   08:45 am  Show Profile Bookmark this reply Add drkohler to your friends list  Get a Link to this Reply
Never had any problem (Switzerland).
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Canada
1494 Posts
Posted 04/16/2025   09:07 am  Show Profile Bookmark this reply Add No1philatelist to your friends list  Get a Link to this Reply
Nova Scotia, Canada. No problem
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United States
820 Posts
Posted 04/16/2025   10:08 am  Show Profile Bookmark this reply Add mml1942 to your friends list  Get a Link to this Reply
Would the Forum members in Europe who reported yesterday that they COULD NOT access the Stamp Smarter website, please check again today (Apr 16th) and see if the problem still persists, or if they now have access.

Our ISP advises they have made some changes which should have resolved the issue, and we would like to verify this.

Thank you all for your assistance as we try to correct this issue.

And a general reminder.

Those of us on the Board of the Stamp Smarter Foundation cannot regularly monitor and check every facet of the Stamp Smarter website to insure it is always functioning as Don intended when he created the website.

The best that we can do is correct problems when they are reported to us by our friends and supporters in the Stamp Smarter user community. So if you have a problem, or something doesn't work as you think it should, please contact us directly with a detailed description of the problem and all the information you think we need to understand the problem.

We can be reached by the [CONNECT] button on many pages of the website, or I can be contacted directly through private message here on Stamp Community Family forum.

We thank all of you for your support.

Mike L
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Pillar Of The Community
United States
3168 Posts
Posted 04/16/2025   10:24 am  Show Profile Bookmark this reply Add txstamp to your friends list  Get a Link to this Reply
MikeL - thanks for all of your hard work keeping stampsmarter going. Its an important resource.

edit: I'm sure Don would appreciate it.
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Edited by txstamp - 04/16/2025 10:25 am
Valued Member
Netherlands
71 Posts
Posted 04/16/2025   11:48 am  Show Profile Bookmark this reply Add hansthedutchman to your friends list  Get a Link to this Reply
Mikel,

still the same error message here in the Netherlands

Hans
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Pillar Of The Community
1821 Posts
Posted 04/16/2025   12:04 pm  Show Profile Bookmark this reply Add jorgesurcl to your friends list  Get a Link to this Reply

Quote:
still the same error message here in the Netherlands

In Chile too
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Canada
5491 Posts
Posted 04/16/2025   1:12 pm  Show Profile Bookmark this reply Add lithograving to your friends list  Get a Link to this Reply
I'm in the Toronto Canada area and cant log on .
Neither on Google or Chrome.
I have no problem with accessing any other site.

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Pillar Of The Community
2307 Posts
Posted 04/17/2025   12:23 am  Show Profile Bookmark this reply Add Cursus to your friends list  Get a Link to this Reply
I`m in Barcelona, Catalonia (European Union) no problem on access to the site.
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