I've become increasingly frustrated with how
ebay handles counterfeit U.S. postage stamps.

I recently purchased USPS Forever stamps from a high-volume
ebay seller. After receiving them, I compared them carefully with genuine USPS examples and documented counterfeit references. I found multiple characteristics consistent with counterfeits, including differences in die cutting, printing, microprinting, and UV response.
I left negative feedback specifically to warn other buyers.
The seller refunded me. My negative feedback disappeared.I later made another purchase from the same seller, found similar problems, documented them again, and left another negative feedback.
Again, I was refunded. Again, the negative feedback disappeared.I finally contacted
ebay Customer Service and asked what was happening. The explanation I received was essentially that because the seller refunded me and resolved the transaction, the negative feedback could be removed.
That is an absurd way to deal with suspected counterfeit postage.
A refund fixes my financial loss. It does NOT make counterfeit stamps genuine.If this is how the system works, a seller can sell questionable stamps to large numbers of buyers, refund the relatively small number who recognize the counterfeits and complain, and potentially have their negative feedback removed afterward. Meanwhile, buyers who don't recognize the differences may continue purchasing and using them.
And anyone who searches
ebay for discounted Forever stamps can see just how many suspiciously cheap listings there are. Counterfeit modern U.S. postage is not some obscure theoretical problem.
This is where I have a serious problem with
ebay.
ebay earns money when merchandise sells. The more transactions that occur, the more money the marketplace makes. That creates an obvious conflict of incentives when aggressive enforcement against counterfeit merchandise could mean removing sellers, listings, and transaction volume.
I cannot prove that
ebay deliberately allows counterfeit stamps because it wants the fees, and I'm not claiming that I can. But from a collector's perspective, the system certainly appears to reward the wrong behavior.
A seller who unknowingly, or knowingly, sells counterfeit stamps should not be able to erase the warning simply by refunding the buyer who caught them.
Refund the buyer? Absolutely.
Remove an accurate warning about the authenticity problem just because a refund was issued? Absolutely not.If
ebay really wants a marketplace buyers can trust, suspected counterfeit merchandise should trigger an authenticity/enforcement review independent of whether the seller refunded the complaining buyer.
Otherwise, the message the system sends is disturbing:
Sell it. If somebody catches it, refund them. Remove the negative feedback. Keep selling.That's not meaningful protection against counterfeits. That's a system that can allow the problem to perpetuate.