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Question About Returns And Money Back Guarantee On Ebay

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Pillar Of The Community
United States
1106 Posts
Posted 05/05/2015   2:43 pm  Show Profile Bookmark this reply Add danstamps54 to your friends list  Get a Link to this Reply
I certainly appreciate the potential hassles with returns of bulk lots, collections and such. But if I understand the previous posts correctly, ebay will generally enforce the return policy regardless of what is stated. If that's the case, what's the point of allowing "returns not accepted?"

Dan
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Experienced stamps need a home too. I'd rather have an example that is imperfect than no example.
I collect for enjoyment, not investment.
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Pillar Of The Community
United States
2055 Posts
Posted 05/05/2015   2:57 pm  Show Profile Bookmark this reply Add TheArtfulHinger to your friends list  Get a Link to this Reply

Quote:
But if I understand the previous posts correctly, ebay will generally enforce the return policy regardless of what is stated. If that's the case, what's the point of allowing "returns not accepted?"


In theory ebay should only be forcing a seller to accept a return if the item isn't as described. If the seller accepts returns as a normal course of business, a customer can return it for any reason, no questions asked. ebay will err on the side of the buyer in almost every case, so in practice all a buyer has to do is claim that something wasn't as descibed.
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Pillar Of The Community
United Kingdom
895 Posts
Posted 05/05/2015   5:00 pm  Show Profile Bookmark this reply Add Ringo to your friends list  Get a Link to this Reply
I take it the "returns not accepted" bit means if you just change your mind, or if the shirt you just bought doesn't suit you, etc. It's a different thing to "not as described".
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Pillar Of The Community
Australia
4031 Posts
Posted 05/05/2015   6:36 pm  Show Profile Bookmark this reply Add KGV Collector to your friends list  Get a Link to this Reply
As a seller it is tough arena in the ebay system when it comes to returns.

But as a buyer I love ebay's protection. I have an order from a Thailand seller that has gone very sour and it is for big bucks. But I get to choose resend or refund. Don't you just love it?

ebay protects me to the max from scam sellers. Where else can a buyer get that sort of protection. Their even better than K-Mart. lol
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Valued Member
United States
18 Posts
Posted 07/21/2015   12:33 am  Show Profile Bookmark this reply Add Zenzy to your friends list  Get a Link to this Reply
I have a 14 day return policy but some prospective buyers ask for 60 days for expertizing. How do you respond to such requests?
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