Quote:I did that in the letter I sent to President Donohoe last year. Every time a buyer on
ebay realizes he's been duped after the time has passed for him to claim a refund, he will conclude that
ebay didn't do enough to protect him from being duped and he may walk away from the hobby or the site. Either way,
ebay loses.
Yes, and I'm sure
ebay realizes this, but that's not quantifying anything.
ebay would look at it as a math problem. Salary and benefits for knowledgeable employees in Southern California would have to run close to $100K per head, I would think. Given that they get 10% or so of sale prices, they'd want to see that the problem is resulting in total lost gross sales of $1M, or that they could realize an additional $1M in gross sales on the site as a result of changing the policy and putting some people on it. That's per head, and if they really want to keep a good eye many categories (not just stamps)and really make a difference, it would multiply pretty quickly. The math, in all likelihood, just isn't there. Maybe there could be an angle on reducing the money they end up having to pay back out of their own pockets, combined with increased sales. But just telling
ebay that getting taken puts a bad taste in buyers' mouths is not news to them.
Posted 06/20/2015 10:34 pm
