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I would very much like to see an increase in the $20 maximum item value (since they will take up to 3 items with total value of $50 in one envelope, why not a single item up to $50?). I start using ground advantage at $49.99 so that would close what is currently a problematic gap in those $20-$50 items.
Agreed. It makes zero sense why they differentiate 1 item vs. 2+ with respect to the limits of coverage. It should just be any number of items up to $50. Period. EOD.
There's nothing more frustrating than an order for 1 item that is $21.00 and you can't use ESE. You then either have to send it untracked or shell out $7+ for Ground Advantage.
P.S. Ground Advantage (formerly 1st class parcel) costs have gone through the roof over the past 5 years, effectively doubling.
Quote:re the standard envelope, I am now dealing with an item where I mailed it on the 9th.
ebay tracking shows out for delivery on the 11th, out for delivery and then delivered on the 12th. The buyer has already filed a nonreceived claim since it wasn't his mailbox. So I can "win" the nonreceived claim and piss the customer off, or I can refund the seller anyway and try to file an insurance claim (where
ebay requires you to take and submit screenshots of certain things in its own @W%ing system). Great choices. (option 3 is to do nothing and see if the buyer gets his item in the next day or two, which is highly likely). Root problem here is that
ebay allows a non-receipt claim to be filed immediately. In this seller's opinion, there should be an absolute bar on non-received claims for at least 30 days after shipment; to do anything else puts us in the position of guaranteeing the postal service's function.
Luckily for me, buyers have always contacted me before just filing claims for nonreceipt. At that point I explain to them that ESE tracking is not end-to-end, but hub-to-hub, so the "delivered" scan for ESE just means it has passed the last regional sorting hub and is on its way to their post office and delivery. I ask them to please wait 3 business days, but if it doesn't show up they will be fully covered. As of yet, this has always been the case and the buyer was happy.
What is criminal (IMO) is that
ebay doesn't explain ANY of this to buyers.
ebay lets sellers take the return/feedback hits for their communication failure.
Posted 12/21/2025 7:34 pm
