I finally read the strategic plan. There are a lot of much needed improvements. They include goals with metrics for many items. In terms of new services, except for education, I did not see a lot. It is more about improving existing services such as bringing stampstore back in house, restart Summer Seminar and on the road classes, restart engagement with chapters, and improving turnaround time on expertizing. The social outreach recruitment goals are modest. We are supposed to get a new from scratch web site/.
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