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I have found Palo to be very customer-friendly.
I agree.
When I purchased all the Palo US revenue pages, I went through and found a few with upside down or missing mounts.
I made a list and they sent replacement pages within days.
I do wish they would update their pages to fix the many incorrect box sizes on the pages. The larger reds, greens, wines, etc. tend to be the wrong size.
I did provide a list of these as well, but as far as I know these haven't been fixed yet. Somebody has mentioned the Palo pages are based on the Steiner pages, so maybe Steiner has to fix them first before Palo does?.
I am even willing to pay for the newer fixed individual pages, but at some point do want them updated.
Other than that one issue, I love my Palo pages!