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Did Ebay Send Me This Email?

 
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Author Previous TopicReplies: 9 / Views: 688Next Topic  
Pillar Of The Community
United States
2115 Posts
Posted 11/02/2023   12:53 pm  Show Profile Check Stamps1962's eBay Listings Bookmark this topic Add Stamps1962 to your friends list Get a Link to this Message
I got this email this morning allegedly from ebay:

' You need to update your bank account information

Hi Craig,

'We couldn't verify the bank account information you provided.

'Please update your bank information by Nov 29, 2023 to release your held payouts and avoid further restrictions.'

I haven't called them as yet but I think this is a scam. Somebody wants my bank account number. I sold some stuff over the weken and I plan on seeing if my payments get here this week.

Any ideas?

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Moderator
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United States
12330 Posts
Posted 11/02/2023   1:00 pm  Show Profile Bookmark this reply Add 51studebaker to your friends list  Get a Link to this Reply
Go only through ebay website to your account Messages; never trust an email. Log into ebay, go to the Messages tab.
Don
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Pillar Of The Community
United Kingdom
8579 Posts
Posted 11/02/2023   1:01 pm  Show Profile Check GeoffHa's eBay Listings Bookmark this reply Add GeoffHa to your friends list  Get a Link to this Reply
I shouldn't click on this, but go into your account to check whether either of your cards - here it's a bank account and a credit card - is out of date.
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Valued Member
United States
190 Posts
Posted 11/02/2023   1:06 pm  Show Profile Bookmark this reply Add Chesham85 to your friends list  Get a Link to this Reply
Don't access your ebay account info to review your CCs or anything else until you have rebooted your PC, as you have opened the email.
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Pillar Of The Community
790 Posts
Posted 11/02/2023   1:10 pm  Show Profile Bookmark this reply Add Oracle of Delphi to your friends list  Get a Link to this Reply
In general, regardless of the context, never never never click on a link in an email purporting to be from one of your service providers, banks, ebay, credit cards, stores, etc. If you've opened the email or link, always reboot as Chesham recommends, go to the main website, make sure it is the legitimate secure site (or call the customer service number, e.g. on the back of your credit card), log in and check messages or alerts. Same goes for phone calls - if the caller is representing to be from one of your service providers or any government agency - Social Security, Medicare, IRS - never give out any info at all. Call them back on a legitimate number or go to their website. Legitimate ones would not call asking for personal info. I got caught once (35 years ago, no less) when a caller purporting to be from one of my credit cards just asked to verify that my wife was also on the card. That's apparently all they needed to commit fraud.
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Edited by Oracle of Delphi - 11/02/2023 1:12 pm
Pillar Of The Community
United States
1434 Posts
Posted 11/02/2023   2:40 pm  Show Profile Bookmark this reply Add classic_paper to your friends list  Get a Link to this Reply
If you're suspicious, look at the full sending email address. 99/100 that will answer your question.
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Pillar Of The Community
United States
2115 Posts
Posted 11/02/2023   2:50 pm  Show Profile Check Stamps1962's eBay Listings Bookmark this reply Add Stamps1962 to your friends list  Get a Link to this Reply
I went into the ebay messages tab and there it was, just the same message I got. Turns out they had issues as my bank started to deny them deduting from my payments or something. They will be sending me another message in the next few days and I just need to reply and give them the amounts they send me for deposits.

ebay had exactly the same message; thanks to all who replied..
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Pillar Of The Community
United States
6430 Posts
Posted 11/02/2023   10:11 pm  Show Profile Check revenuecollector's eBay Listings Bookmark this reply Add revenuecollector to your friends list  Get a Link to this Reply

Quote:
If you're suspicious, look at the full sending email address. 99/100 that will answer your question.


I'm sorry, but that is a VERY dangerous recommendation. Sending addresses can easily be spoofed. I would never use that as an indicator of validity. As other have mentioned, never click links, instead log into the account in question outside of email to corroborate the contents of the email.
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United States
12330 Posts
Posted 11/02/2023   10:20 pm  Show Profile Bookmark this reply Add 51studebaker to your friends list  Get a Link to this Reply
Dan is right that looking at the simple return email address. But you can look at the sending email address in the email header (knowing how to view an email header is really geeky, don't know how many people are that much of a nerd like me). All email headers contain a large amount of information in terms of IP addresses and server names. Some of it will be the spoofed info, but some of it is not.

If you have the right tools, you can look at an email header without even opening the email itself.
Don
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Pillar Of The Community
United States
1434 Posts
Posted 11/02/2023   10:57 pm  Show Profile Bookmark this reply Add classic_paper to your friends list  Get a Link to this Reply

Quote:
I would never use that as an indicator of validity.

You misunderstand me, or I wasn't clear enough. While email services usually display the sender as something like " ebay Customer Service," expanding that will often reveal a procedurally generated address such as "kjhuyg.onmicrosoft.com" which obviously isn't legitimate.
I meant to look at the full email address as an indicator in the negative, not the positive. Give me a little credit, man.

***Mod email edit to post so it adheres to rules***
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