I Was Told Stamp On Consignment Was Lost Or Sold

In my opinion, negative feedback is not warranted unless there is a problem with the refund.

Is that actually an opinion, jarnick, or just how you feel about it? Why reduce feedback in that way?

On this one, I am with cjpalermo. There is a world of difference between selling an item that you own, and selling a consigned item. Accepting consigned material changes the dynamic of the transaction completely, and in this case I do indeed think the negative feedback is called for. And, at minimum, this seller COULD have stated in the description that 1. It was a consigned item and 2. He did not have possession of it when he listed it. While still wrong, at least that way he demonstrates a more honest position and if those two comments raise a red flag, the prospective bidder can choose not to participate by not bidding.

Sure "stuff happens" as others have pointed out, but the obligation to complete a transaction - except when an accident or loss occurs - should trump any other consideration in my opinion.

I had a similar situation happen with JoS A Bank last month - they have been having some huge online sales latey. I order 4 shirts online and paid with my credit card. 3 Shirts arrived two days later with a note saying one of the s was no longer available, my credit card was refunded for the shirt and tax. In this case, without the 4th shirt I no longer qualified for free shipping, but they still provided free shipping.

Bottom line - this is common even in the largest operations. As long as the service and communication was honest and timely, I don't have any problems with the situation. I'll still buy from Jos A Banks, and given the honesty of the seller, I wouldn't give him negative feedback.

Now that I see the seller did refund and offered a discount on similar stamp, I would not give them a negative.

regards, Theron.

yes my paypal account was debited and now money is back into my bank account.

acorn54, I'm glad that you got your money back without hassle.

However, why is no one discussing the option of leaving neutral feedback?

When I see one negative amongst hundreds of positive feedbacks, I think that the buyer could be unreasonable.

When I see a neutral feedback that states something like "couldn't find the item, but refunded money quickly" then I am more likely to believe the buyer and I am also warned about the seller.

As many have pointed out there is not only a legal, but an ethical standard that is being violated.

Yes, sometimes Schmidt happens. However, it seems irresponsible to not inform other buyers of your experience with a seller.

Does it warrant a negative feedback? Based on one transaction experience I would say no. Does it warrant documentation in the form of a neutral feedback? I say yes.

If I review a seller's feedback and there are many neutrals and/or negatives stating a reason to distrust the seller, then I will be weary. If there are only a few negatives and/or neutrals, then I'll give them the benefit of the doubt.

Schmidt does happen. It may be indicative of a less organized seller. However, it does indicate what your buying experience may be. Neutral feedbacks are a way of documenting your experience with the seller without casting judgment.

The more buyers that document their experience, the more accurate that their feedback becomes. Feedback will always be susceptible to a minor few that are not representative of a seller. However, more feedback received leads to a more accurate understanding of trust or distrust.

Neutral feedback does have a significant importance.

So if the person doing the selling on ebay did not have the item in hand, how did they provide an image for the ebay listing?

Sure the Consignor could have sent it to them by email, but I wouldn't feel comfortable selling something I did not have in hand.

I'm curious if the seller asked you to agree to cancel the order? When I screw up I apologize and refund the $ immediately and then try not to rock the boat by bothering the buyer with a request to cancel the order. I just eat the final value fee as my penance for screwing up along with the defect ebay gives me. I suppose a neutral feedback would be reasonable but it might get you blocked by the seller for future transactions, but maybe you don't want to do business with him anyway.

My experience as a buyer is that sellers perceive neutral feedback to be as bad as negative feedback. But my experience is limited, since after leaving neutral feedback once or twice and getting an outraged response from the seller, I've never employed neutral again. Silly me, I thought words meant what they mean, that neutral was between positive and negative. But I got schooled real good and now know the true ebay meaning of "neutral." Ain't language wunnerful??

Damning with faint praise?

ebay considers a neutral feedback a defect. I almost never look at my own feedback, but if I noticed someone left a neutral I'd Block them. Since ebay has started this overzealous defect process I find myself blocking more bidders. If there is any chance a bidder might be a problem in the future I will block them. I'd rather lose their bid than have a problem.

krelyea,

Eggzackly my point. Neutral = negative, so the helpful solution posted upthread ain't helpful.

Two choices on ebay, positive or negative. As the sellers say, work it out with me, please, don't leave negatives.

Understandable, totally understandable, from the seller's perspective.

But it does have the effect of rendering negative feedback verrrrrrrry rare.

Which has the effect of rendering 100% positive feedback very common.

Which has the effect of reducing two choices to one choice: positive feedback.

Which has the effect of rendering 100% positive feedback next to meaningless.

Which has the effect of rendering the ebay feedback system totally meaningless.


Which is not the sellers' nor the buyers' fault but is ebay's fault for penalizing both neutral and negative so drastically. As a result, the whole feedback system is, shall we say, neutralized.

But I'm not holding my breath waiting for ebay to recognize what a stooopppppiiiiiddddd thing they've done.

Nope, we all just have to muddle along with the mess they've made.

I couldn't agree more.

You also have the option to leave no feedback. You can simply hide the order in your display, without leaving any feedback.