I Was Told Stamp On Consignment Was Lost Or Sold

Wow, this discussion is getting serious. Now we all have our opinions on ebay support and decision making, so I thought you folks might like to know who they are and what they look like, so here you are:

(regards, Theron)

Ah, I now have it on good authority that ebay has many minions making it all happen. Thank you for that.

Agreed. Emotion doesn't add to the validity of an argument.

johnsim03:


A contrite response. So far I understand the situation. KRelyea thank you for furthering my vocabulary.


I don't understand your reaction.



This especially doesn't make sense to me. Is a neutral feedback that damning? Why do you think a neutral and/or not furthering communication is an act of retribution? It's your prerogative to do whatever you want, but I don't understand your reasoning.

I have also been through the military as an enlisted man. I never heard the words "man up" but I most definitely felt a similar connotation within minutes of arriving at boot camp.

I am not challenging you. I merely ask for clarification.

Bill, I did some research and I agree with the sentiment of "Blatant Feedback Abuse". Someone/some people wanted to discredit you. I am curious if you noticed a drop in your ebay profitability or any other of your business dealings due to your 98.5% ebay feedback rating.

Historical DNA Collector;

Thanks for asking. My ebay Expert Service sales have definitely fallen off, but how much is hard to judge. I actually think the fact that they eliminated the Stamp Authentican Services Category might have hurt more, but between the two, yes, I would say it has hurt somewhat. But I continue to get a goodly amount of my business from my website and my client base (which is considerable between my expert service and my old auction client base).

And by the way, you are confusing my wrw1943 feedback with the weissstampexpertizing feedback. It's the expertizing feedback that was slaughtered! The 98.5 on wrw1943 hasn't made a dent.

Bill, thanks for answering my question. Yes I am confusing your two ebay accounts. Until now I didn't realize that you had two of them. When I get some sleep, I'll do some more research.

Take care,
Ryan

Ryan, I have a couple of thousand (plus) positive feedbacks. I try real hard to provide good service - which is why I have so many positive transactions, and no negative feedbacks. However, there are things that just grate on you after awhile. The classic case is when someone claims that an item or items is/are not received. I don't believe someone is lying, but, on the other hand, I know also that it is extremely rare for something to go lost in the mail. How many items of yours get lost in the mail? There are several things that you can attribute it to: lousy postal service (usually foreign countries here); or wrong confirmed address in PayPal; theft by the receiver or by postal personnel; some unknown other excuse. I know the reason is not the seller not sending the item, because I do every item by hand, myself. What is a seller to do? Of course the buyer must get a refund. The kicker for me is that I must block a one-time buyer who claims non-receipt, out of self-preservation. Otherwise, if the buyer is a scammer, they can repeat the process, and the cards are so stacked against sellers on ebay the scammer buyer will win. Note: it is not cost effective to send with delivery confirmation domestically a cover or stamps worth a couple of dollars, and it is hardly ever cost effective to do this with non-USA orders. Another of my pet peeves is lack of communication. If you just leave negative or lousy neutral feedback, without prior communication about it, well, in my book, you don't have much class at all, and I surely am not going to do business with you in the future. It is like going to a stamp show, going to a dealer's table, and shouting (or whispering) to everyone about some bad experience (real or imagined) that you had. Don't expect to be greeted as a friend the next time - it doesn't work that way... Just because you CAN do something doesn't mean you SHOULD do it, IMHO. You'll get much farther by using communication to resolve issues and problems. The customer may "always be right" but I decide whether I want to deal with someone, or not. John

I love this sort of question because it calls upon the listener to evaluate evidence on the basis of what they know from their own life.

Hopefully, that means 'reliably know', and not heuristics they've adopted because they are fashionable, affective, self-gratifying, etc.

My own experience, in 40-plus years of mailing checks, is that not one outbound check has ever been lost in the mail.

Cheers,

/s/ ikeyPikey

NOW you're talking, and on this we 100% agree. In a deal that goes south if the only communication is in the feedback, then neither side is trying. And if a buyer leaves negative, or even neutral, feedback without prior communication, then the buyer is being unfairly aggressive. That is a reasonable judgment IMO.

By the same token, if a buyer tells a seller that the feedback rating is going to be effected by a dispute or a loss, the buyer sets up the basis for having the feedback removed by ebay if the seller so wishes. The reason is that ebay regards any mention of feedback in a dispute as a threat, and will not allow such a claim. They want to force the buyer and seller to settle things on their own.

But the scenario in which a buyer is acknowledged as having a reasonable claim and is blocked anyway, sorry, I couldn't recommend a seller who does that. To block without a warning that a buyer can adjust to is unfair and draconian in my book. It is not a good business practice to cultivate, no matter how convenient it may seem to be. Once blocked even an honest buyer has no means to make amends or to set right a misunderstanding.

I'm not quick to neg, but I would do it here.

As a side note, I wish ebay would let buyers block sellers.
I have suggested it many times, as I get sick of the same
crooked sellers coming up in my search results.

Ratio411 - you can easily filter out specific sellers each time you search just by clicking on the "Advanced" webpage than choosing "Sellers", then select the choice to omit whatever sellers (by name) that you wish.

It is the "More Refinements" button at the left, not the "Advanced" button next to Search at the top. Advanced only lets you search for a particular seller, not exclude a list of useless sellers. Unfortunately the Exclude button inside the More Refinements/Seller option has been grayed out for me for several weeks now, so it won't let me use it and one category is worthless without it as the category is polluted with guys who use the Langs pricing method and they can be as much as 2/3 of all the auction listings in the category.

I thought it was also only the "More Refinements" until I found, like you, it wasn't working, at which Don pointed me to using the Advanced webform and presto, it works! Try it.

Aha. I found it down low on the main Advanced Search page (I had been clicking on the "Seller" option at the left and the page it brings up is only for searching for a single buyer) on for this one Exclude is not grayed out like it is when I choose More Refinements. Phew, this is a relief.