I had same thing here in Canada (shoppers Drug Mart as James mentioned) She would not cancel then hand back to me but stated the item had to go through the system once it was canceled. I wanted to argue that I'm sure
Canada Post would not mind cancelling any postage but left the item . My thought was if I bought 10 whale stamps at $100 plus tax and said cancel them , why would they care wether it was put on a parcel or not? My luck they'd give me a nice hand cancel and then some yoyo would marker monkey the whole thing.