How Annoying Is This Ebay Message?

With 3 hours to go before my auctions end I get this message;

Hello,

I have bought many items from you in the past and my son was playing on the Ipad and placed a few bids on some of your items I do not want.
I do not want this item
( I however want a few items I have bid on, I will message you with the ones my son put by mistake and do not want)

I do not want these items ( please remove my bids from them)

http://www.ebay.com/itm/16227635744...RK:MEBIDX:IT

http://www.ebay.com/itm/36182515047...RK:MEBIDX:IT

http://www.ebay.com/itm/36182515098...RK:MEBIDX:IT

http://www.ebay.com/itm/36182725983...RK:MEBIDX:IT

http://www.ebay.com/itm/36182515415...RK:MEBIDX:IT



Thank you very much for removing my bids from these items and I will continue to be a good customer.

I should add he has never bought from me before and his "kids" mistake bids occurred over 2 days.

I canceled his bids but I'm not happy!

Each person has their own level of tolerance for this kind of behavior.

Personally, I would block this bidder and consider myself lucky if he does not win any of my other lots.

The only time I've experienced this was with a chap who wanted to pull out of the bidding for a job lot because of what he said was a short-term financial problem. I suspected bidder's remorse, but went along with it. However, unlike Ken's bidder, he had bought from me before and has bought from me since, and his feedback is very polite!

What a joke ! Cancel all of his bids, block him and report him to ebay.

While you are at it, an ID would be nice so any of us could block him as well.

at least he didn't wait until it over

Yeh this has happened to me to, bidder claimed someone else used his laptop and bid on something in my listings. Als one can do is cancel and block the id. Its probably a bidding error by the actual person and hes just coming up with an excuse to cancel the bids. I even had one guy bidding drunk once he bid $3000 but meant to put $30.00. I told him you don't need to use .oo on ebay just the $30 will take the bid instead of $30.00. Its worse when someone wins ten items and wants only 4 of them.

Yes, everyone gives their ebay passwords to their kids, don't they? This is clearly a "the dog ate my homework" excuse to cancel bids for whatever reason. My question is why this person had to contact you directly instead of using ebay's bid retraction function?

Oops, never mind. I see it was within three hours of closing. This bidder is a bozo.

It is possible that it happened as the bidder described. On an iPad, which is what the bidder mentioned, if you log in to the ebay app, you can stay logged in for months. After a previous login, to bid, all you have to do is activate the iPad, tap the ebay app, pick an item and bid. There is no login required. So, if the iPad itself was not password protected, a kid could have picked it up and done this.

Having said this, I agree with the responses suggested here. Better to take care of it earlier than deal with non-payment after a closed auction.

As usual with this problem it was a complicated situation. By the time I got his message he had already won an item for $183, so no matter what I did I had to deal with this item, with possible non payment or bad Feedback. In addition he was high bidder on 13 of my 34 items ending last nite. I thought blocking him and canceling all his bids at this point with 3 hours to go would be very disruptive to my auctions, but not canceling the 5 he asked me to cancel would be unfair to other bidders and could cause future problems.

I canceled the bids he requested and he ended up winning 3 of the other 8 items he was bidding on. At this point he has paid for the 1st item but not the other 3. This causes difficulty because I'm doing 1 day shipping and have to ship the 1st item but could save him $ by shipping all at once. He is also high bidder on 3 items that are ending next week.

I'm always signed in to ebay so I can understand a kid getting access but the kid must be a prodigy. The bids that needed to be canceled were placed over 2 days and in each case were walked up in $5 increments until he was high bidder, smart kid!

One funny development was that when I canceled the bids I said the reason was "Buyer remorse" I didn't realize the bidder can see the reason for cancelation.

For now I'm going to see how things work out, the bidder is a newbie and maybe it will all work out. If I end up blocking him I will disclose his ID.

Your description of the bidding process pretty much confirms that this person is dishonest. If not, the person may have a psychological disorder.

I have no idea as to what his intentions were but...

My wife and I owned a retail store for decades and I could spin all kinds of stories about outrageous behavior some of the customers; nothing surprised us after a while. Some were incredibly frustrating and could ruin a good day in a heartbeat. Losing our patience never accomplished anything and throwing people out of the store, while being emotionally satisfying, was never productive.

What was productive? Making money. Cutting a person off meant we never made money on them every again; we learned that putting our emotions aside allowed to us 'win' in the long run for some of the problematic customers.

Of course this was a bit easier to do in a brick and mortar then it might be in a online auction situation since we could make real-time decisions. But if you cut off every inappropriate person you might find yourself running out of customers at some point!
Don

Blocking is destructive but certainly warranted in the case.

Jack Kelley

I agree, Don. It is much, much easier to resolve differences, or make a decision when you are dealing with customers face to face.

A big problem with internet transactions is that in most cases, you have no way of knowing who, or what you are facing. For example, we received a used vacuum cleaner (sold as new) through what appeared to be reputable vendor on Amazon. It had a bag full of dust and dirt still attached! Of course, we received a 100% refund.

For this reason, I always play it safe on ebay.

The buyer in question eventually bought 4 items for a bit over $300, he paid for them and that is that. He seems to be working for some sort of On Line education company and he paid for the items from this account. Maybe he teaches an ebay course? Another interesting fact is he has never left feedback for any purchase.

For now I haven't blocked him but if someone wants to they can email me and I will give you his ID.

I wonder if the child's name happened to be Johnnie Walker or Jack Daniels. Lord knows those two have caused me some buyer's remorse in the fairly distant past.