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The introductory wording sounds like an excuse...
Nailed it Jenny. After a long and tiring election cycle Americans should be good at detecting 'spin' and this one goes off the meter.
They changed how they counted attendance between this World Show and previous shows. This was a decision that surely was made before the show since it required planning. When they made the decision there must have been some reasons or justifications. What were those?
Some of the possible reasons seem apparent. Among the most obvious would be the desired for a way to hide the fact that attendance is declining. Reporting that attendance was declining would reflect badly upon the organization and fund raisers. Declining attendance at this year's show means more difficulty for organizing the next one (and setting fees).
It could be argued that they made the decision without realizing that they would lose the ability to compare attendance with previous shows but this would not reflect well upon the organizers either.
He started the message with a very definitive statement,
"Attendance at World Stamp Show-NY 2016 was as successful as previous USA Internationals". He follows with telling us that the previous method of calculating attendance was flawed.
So if the pervious method was flawed, how can he definitively make any attendance comparisons? Makes no sense, the only logical conclusion is 'spin'.
A 'no-spin' statement would have been, 'Previous methods for calculating attendance were flawed so we improved how this was done. Unfortunately this left us without anyway to accurately compare attendance with previous shows but everyone felt that attendance was good.'
I am also unsure of how the use of 'registrations' translated to people walking in through the door. The assumption seems to be that every single person who registered online actually made the trip to NY and attended the show. Is this true?
When they say 'registrations' does it mean individual registrations or does it mean the number of people listed on the registration? So if I filled out the online registration and said that myself and 3 other family members would be attending, but ended up not going, they would be counting four as attending?
In my opinion the 'improved' attendance method, while better than the previous one, still falls short of being good.
A good use of technology would have pulled this all together to provide real-time, 100% accurate attendance counts. This meant using the registration process to provide an ID badge with a barcode. Each visitor would then present their badge at the door (barcode scanner) as they enter. Coming and going multiple times is then not an issue. Accurate attendance numbers are automatically compiled; it would have been child's play to develop a browser frontend to display the attendance numbers in real-time. Plus, you would then be able to glean all kinds of additional metrics such as 'busiest hours' etc. They also would have real-time info which would have identified any bottlenecks or other things which would allow improvements during the actual show instead of 6 months after the show has ended.
The registration process could have been done completely through kiosks. Then kiosks could have printed an ID badge in real-time. The only need for volunteers would have been to assist those who needed help using the kiosks. (The same amount of data has to be entered whether it is in real-time or at a later time.)
If the show did not want to invest in the equipment (kiosks and door scanners) for just this show they could have rented it. People like myself would certainly have volunteered to write the software and database systems.
Don