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Stamp Auction Network (San) Considering Membership Fee

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Posted 05/29/2018   12:29 pm  Show Profile Bookmark this reply Add RevHound to your friends list  Get a Link to this Reply
Responded similarly as others. If they do go forward with this, I can predict the future:

StampAuctionCentral
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Posted 05/29/2018   12:46 pm  Show Profile Bookmark this reply Add redwoodrandy to your friends list  Get a Link to this Reply
I gave a big The fees,taxes,shipping on my last HR Harmer auction were over the top already.
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Posted 05/29/2018   1:58 pm  Show Profile Check revenuecollector's eBay Listings Bookmark this reply Add revenuecollector to your friends list  Get a Link to this Reply
I never received the survey in question, not sure why.

I don't really understand the point of this though. Just in the last 90 days, Tom made all of the historic results functions subscriber-only for $100 per year. As much as I don't like it, I can understand it having to defray the costs of a data structure overhaul and maintaining the data long-term.

If what I'm reading here is accurate though, he's now on the heels of that price increase, considering forcing bidders to pay for access? Is that accurate?

There's a fundamental difference IMO, between "SAN the bidding platform" and "SAN the research tool". I can see charging for the latter, but charging for the former is a HUGE mistake. That would be like ebay charging bidders to participate.

That could be the last straw that kills the service entirely. Buyers are already paying obscene (IMO) buyer's premiums to the auction houses in question. Charging bidders on top of that will adversely impact auction results IMO, which will make auction houses less likely to pay SAN fees for their events. It's potentially a huge snowball that could spiral downwards quickly.

This is truly puzzling. Are the fees that Tom charges auction houses insufficient to support the service?... or have the auction houses exerted pressure on Tom to switch to a bidder-funded model?

Regardless of the reason, it can't end well for SAN. Putting barriers in front of bidders does nothing good for the auction houses in question.

I also don't see returning to a traditional agent-only model as a substitute for Internet bidding as being acceptable for many people.
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Edited by revenuecollector - 05/29/2018 2:12 pm
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Posted 05/29/2018   2:18 pm  Show Profile Bookmark this reply Add txstamp to your friends list  Get a Link to this Reply

Quote:
We are considering moving to a subscription based model for StampAuctionNetwork. Before we do that we would like to invite feedback to help us make the best decision.

Would you mind taking this Google survey? The survey will explain everything.

Your input is very important to us and will help guide our decision.

- Tom Droege


ps. I know this is a very short email, and I could have included more explanation, but that is all included in the survey, and I would like you to read it there.

pss. Also, this is totally legit, coming from Tom Droege. You can email me back to verify.
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Posted 05/29/2018   2:53 pm  Show Profile Check revenuecollector's eBay Listings Bookmark this reply Add revenuecollector to your friends list  Get a Link to this Reply
I emailed Tom directly about this and heard back from him in short order. His reply:


Quote:
We had an overwhelming response, and I am preparing a summary of the responses. Suffice it to say, very few people want to pay. Further from the responses, there is not either an understanding of what already is there (1 billion in prices realized and 800,000 -- and probably 20% of the respondents said they wanted prices realized -- or prices realized like PowerSearch / which we wrote.....)

What it did do though, interestingly, is get some feedback that I wasn't getting before. I've been posting for months asking for ideas for extended features, and I received nary an idea until I suggest maybe the service should be subscription based -- then I get 1000 suggestions.

Bottom line, though we have abandoned the idea of even investigating forcing people to pay, but we are looking for ways to generate more income for additional features and value at StampAuctionNetwork.

If you don't mind posting a note that we are preparing a summary of the results of the survey, that will come out in a few days. Meanwhile they can rest assured that we are not going to force anyone to pay to use the basic features of StampAuctionNetwork.


My response to Tom:


Quote:

Hi Tom,

Thank you for that reply. When you say "I've been posting for months asking for ideas.." where were you posting?

Do you mean asking in your email updates or somewhere on the site? I don't recall seeing either.

In all candor, while SAN has a myriad of features, the organization and hierarchy is (to me) very muddled and features aren't necessarily located in places I would find logical..

For example, the navigation menu across the top appears to be serving as a "site map" which really should be a separate page and navigation should be more focused, assuming the features/pages are organized logically into sections. There are duplicate entries in different menus. Some of the links just reload the home page, which makes no sense.

It's very... "1990s" in design and structure.

I say all this not to seem unduly critical, but all the best features in the world don't do anyone any good if they can't easily find them.

Thanks,

-Dan
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Posted 05/29/2018   2:59 pm  Show Profile Bookmark this reply Add 51studebaker to your friends list  Get a Link to this Reply
The site is an abortion. They have to decide what they want to be... one possible direction is to try to become the 'go to' auction site and after they have gobs of traffic then add traffic based income generators.

One idea, partner with an Insurance company and offer people who are consigning their material to the various auction houses some coverage. Or at least vet the auction houses they list as value-add.

There are a million things they could do, but many of them over-lap with the auction houses. Sorting through the particulars and getting all the legalese in place would be the biggest challenge.
Don
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Posted 05/29/2018   4:18 pm  Show Profile Bookmark this reply Add txstamp to your friends list  Get a Link to this Reply
Maybe its there, but I have never seen a cut-bid ability in the user interface for SAN. Some firms allow cut-bids, others probably do not - most, likely don't want to deal with them, but that is something that occasionally someone on the floor with easier access to the auctioneer can get that is a bit harder for someone on SAN who would have to message.

To be clear, I'm talking about making a slice-bid 1/2 of the way to the next normal increment. I think Heritage auctions supports this in their API (or at least they used to), once per lot. Maybe support for that could be one thing they could provide in a premium package of other goodies.
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Posted 05/29/2018   4:27 pm  Show Profile Check revenuecollector's eBay Listings Bookmark this reply Add revenuecollector to your friends list  Get a Link to this Reply
I'm 98% sure that SAN supports cut bids, but it probably has to be enabled by the auction firm and most do not.

If memory serves though, once you cut/slice, you're done bidding, i.e., if you're outbid you cannot jump back into the bidding on that lot.

EDIT: Confirmed with Tom that cut bidding IS supported by SAN. The feature being enabled is at the discretion of the auctioneer.
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Edited by revenuecollector - 05/29/2018 5:04 pm
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Posted 05/29/2018   5:10 pm  Show Profile Bookmark this reply Add txstamp to your friends list  Get a Link to this Reply
Thanks for the info on cut-bidding.

What about the ability to voice-message the auction house, instead of just a text message?
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Posted 05/30/2018   07:41 am  Show Profile Bookmark this reply Add floortrader to your friends list  Get a Link to this Reply
I said earlier, charge those who use the site and don't actively bid . The auction firms are tired of all the lookers also.

Set a active base fee for those that want free access and spend hours on site and rarely bid ,this is the same crowd who ordered printed catalogs but never bid at auctions .

If your spending money at auctions why should you pay for the entertainment of others . THAT IS THE PROBLEM .I know four firms that will be happy to pay my SAN fees because they know my activity .
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Posted 05/30/2018   07:47 am  Show Profile Check revenuecollector's eBay Listings Bookmark this reply Add revenuecollector to your friends list  Get a Link to this Reply

Quote:
I said earlier, charge those who use the site and don't actively bid .


Charge people for NOT using a feature. Brilliant!... not.


Quote:
The auction firms are tired of all the lookers also.


I bet you they aren't. You never know when the "tire-kicker" of today might be that lucrative customer of tomorrow.

"This job would be so much easier if it weren't for all those customers!"

Oy.
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Posted 05/30/2018   09:36 am  Show Profile Bookmark this reply Add rogdcam to your friends list  Get a Link to this Reply
I was a tire kicker at one time and now am a very active bidder. Getting your material out there and your name recognized is huge and SAN does that well IMO.
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Posted 05/30/2018   10:15 am  Show Profile Bookmark this reply Add RevHound to your friends list  Get a Link to this Reply
I think alot of people start out as tire kickers, especially those have never bid in an auction (outside of ebay). I watched the site for a couple of years before placing my first bid. If I had to pay for that when I was just starting, I don't believe I would be an active bidder today.
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Posted 05/30/2018   10:35 am  Show Profile Bookmark this reply Add txstamp to your friends list  Get a Link to this Reply
Traditional auction firms don't charge you to register to bid. They often will charge you for a printed catalog.

One can watch a live auction on SAN now, without even logging in. I do that when I know I'm not going to buy anything, or, more importantly (), when I want to prevent myself from bidding.

So if they charge a fee, you'd be paying for the ability to bid using their service. On the surface, this appears to be a perfectly valid business model. Unfortunately, the last thing that we need to be doing in the stamp hobby is to make it harder for people to take that next step and become more active buyers. This is absolutely a place where we want people to be curious, take their time and engage at some point.

Well prior to the internet, when I first started actively collecting, I paid attention to auction results and studied auction catalogs for six years before I got up the nerve to actually place a bid. It was a big step for me.
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Edited by txstamp - 05/30/2018 10:40 am
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Posted 05/30/2018   11:08 am  Show Profile Bookmark this reply Add 51studebaker to your friends list  Get a Link to this Reply
In terms of their business plan, what market are they looking to capture? Are they trying to capture inexperienced hobbyists? Trying to convert existing ebay buyers into SANS participants? Or are they targeting existing, experienced auction players? How does this play into how they pitch their value to the auction companies? Trying to be 'all things to all hobbyists' presents all kinds of expensive challenges but I guess it might be possible if their pockets are deep.
Don
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