Stamp Auction Dilemma, This Is Weird But True......

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Hello fellow enthusiasts:

I would like to preface with the obvious fact that we are all quite passionate about this hobby that we love. It's important to keep in perspective that this is indeed a hobby for many of us. We have a deep connection to the past and thus we hold sacred what we're slowly losing through the generations.

I'm one of the lucky ones, for I get paid to work with stamps all day long. I am the Director of Client Services at Kelleher Auctions in Danbury CT. I have been working for this company for over 5 years and have performed in numerous positions. We strive for perfection in everything we do, albeit how impossible that sounds.

We also make mistakes along the way, but we learn from them and grow into a better more efficient team. More importantly, we take pride in our presentation and this of course includes our packaging.

The gentleman in question here, is indeed a client. Unfortunately, I was informed of the issue by a colleague after reading a complaint on this site. So, that was unfortunate. To echo an earlier post "an email to us would have sufficed".

After reaching out and speaking with the client, I became even more befuddled. Claims of lots shipped in unusual packaging and other tracking inconsistencies. I surmised that this client wanted us to ship his lots prior to payment by fogging the waters. A technique I see every now and again.

We called it "bamboozling", back in the day. On a similar note, after contacting the American Philatelic Society, because of my concern regarding this gentleman's comments, I learned he was no longer a member due to non-payment. The puzzle was coming together to form an unflattering landscape.

The lots in question, are now on my desk. And yes, all of them. I would call it a successful day receiving a catalog with anonymous stamps included, as he so stated

It's my job to solve the issues, however there was nothing to resolve. I can only surmise this gentleman wanted some drama to share, so it was concocted, or perhaps he just wanted something for free.

We treat all of clients and potential clients with the upmost respect and dignity, as our mantra dictates: "we treat others the way we want to be treated". Unfortunately, not always reciprocated.

I am a real person and am available for anyone with a question, concern or issue regarding an order, consigning, upcoming auctions, our magazine or just chat about the lovely Canadian geese outside my window: info@kelleherauctions.com

EOM