The last item on the list of permitted reasons for cancellation; Global Shipping Program. Are ebay saying that a buyer can cancel his order on finding he has unwittingly placed an order with a seller using this facility? If not, what exactly do they mean?
Terry it means that the seller can cancel a Global Shipping Program listing without it counting as a defect. I suppose this would include a seller cancelling a transaction due to the buyer refusing to pay grossly inflated shipping charges
So theoretically, if I wanted to buy an item (gotta have it kinda thing) and the seller was on the Global Shipping Programme, I could ask them to ship it by standard international airmail. And they would be able to do it, and cancel their GPS service for my order. Theoretically. And If they were willing, of course.
Who knows if the seller would be willing though. What ebay has effectively done is to "compel" sellers to only use GPS for foreign transactions, since no matter what, the seller would not get a defect if something went wrong.
Your best bet still is to avoid sellers who ship using GPS (nothing is THAT gotta have )
I do Jenny. I absolutely refuse to pay the higher, and unnecessary, charges of ebay's Global Shipping. With so much flak being directed at it on-line how does it survive? Surely sellers using it must see a decline in sales? Fortunately the handful of USA sellers I buy from do not use Global Shipping.
I offer combined shipping and ask buyers of multiple items to wait for an Invoice but sometimes they do pay for items individually. In these case we just refund the excess postage, it costs us a small amount but it is a lot easier than canceling payments and waiting for bidders to repay. Now with the new defect rate it makes even more sense.
KRelyea: Exactly, never send a full refund in these cases and ask for a new payment. Only refund the difference in shipping. You'll have to pay the extra PayPal transaction fees, but better than getting a "defect" strike. ebay is a constant learning process.
Today I spoke at length to ebay about an item I sold and couldn't deliver. I refunded the bidder's Paypal payment but didn't process a "Cancel" transaction. I asked ebay if this would count against my defect count. The ebay representative told me that it would not because it had not been referred to the Resolution Center.
Has anyone had experience with defects showing up because of a Paypal refund?
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Posted 08/09/2014 08:57 am
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