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Replies: 8 / Views: 1,962 |
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Pillar Of The Community
3859 Posts |
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I would appreciate any member's opinion on this matter. I am on a dealer want list where they email me about material that they get that I am looking for. This time I am sent an email on a pricey item that is not on my want list. I email back saying that the item is not on my want list and ask if they may have mistaken it for something on my want list. Instead, they say that they know that it is not on my want list but did it because they thought I may be interested in it and they say sorry to have bothered me. Now I am the one feeling bad and I email an apology. I wish these things didn't happen, but I don't really think I started it.
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| Edited by jogil - 09/24/2015 6:01 pm |
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Rest in Peace
720 Posts |
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Why are you apologizing to the dealer? He's the one who sent the email. It's not your fault that the dealer send you an email. Don't respond to the final email to the dealer. |
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Pillar Of The Community
United States
1851 Posts |
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There is no need to apologize to someone who seeks to "upsell" you. All good salespeople attempt it.
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Pillar Of The Community

United States
1951 Posts |
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Jogil,
I'd be surprised if anybody here suggests an apology in in order.
Jack |
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Pillar Of The Community
United States
2830 Posts |
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If it happens again I'd let them know you're unsubscribing from their newsletters. |
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Pillar Of The Community
3859 Posts |
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After reading all of the supportive postings on here, I feel that I may unsubscribe from the dealer's want list and never buy anything again from them. A customer should not be made to feel bad for an unsolicited email offering that they questioned. |
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| Edited by jogil - 09/24/2015 11:19 pm |
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Pillar Of The Community
790 Posts |
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An apology was probably not necessary, but if the dealer has offered attractive material on your want list in the past, I would suggest that you not unsubscribe at this point. You mentioned that they said they were sorry to have sent the unsolicited inquiry - let them know that they are not to send you communications about material not on your list going forward and, if they do not comply, then consider unsubscribing and let them know why. In the meantime, again assuming they have been helpful in filling your wants, you might continue to utilize this source of supply rather than summarily cutting it off.
In the end, however, it's your deal so you should go with whatever approach you are most comfortable with. |
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| Edited by Oracle of Delphi - 09/24/2015 11:59 pm |
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Pillar Of The Community
Australia
4031 Posts |
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Yes I am on some dealers item wanted lists.
1. I only have them because they treat me the way I need to be from a dealer.
2. I choose to answer to an offer email or not!
3. I enjoy toying with the idea of buying something different. Again I choose to contact or not.
4. They have to cope with me putting in some low offers and if they do not take my offer no reply. |
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Pillar Of The Community
United States
2115 Posts |
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I guess I am pragmatic. I don't have to like everything a dealer does but so long as I get good service and decent prices I don't care if they do something like this once in awhile. In your shoes, I'd choose to let it go, good dealers with decent service are getting fewer and further between these days. But it is ultimately your decision. |
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Replies: 8 / Views: 1,962 |
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