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Swan Stamps/Great Britain Stamps Out Of The UK

 
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Author Previous TopicReplies: 5 / Views: 1,793Next Topic  
Pillar Of The Community
Canada
707 Posts
Posted 03/18/2016   8:47 pm  Show Profile Bookmark this topic Add dutchman1948 to your friends list Get a Link to this Message
Has any one had any dealings with this outfit?

I have and it was not to my liking.

Ordered 3 sizes of Hawid mounts. Got my order confirmation and less than 2 hours later got a partial refund with no explanation or note at all.

Sent an email to 2 different parties to find out what is going on and got no reply from either. Sent a second email to both and finally got a reply. Got a partial refund as one of the items was out of stock.

Never got a refund on the shipping as they kept all of it. The reply I got was I could reorder the missing item in about 10 days if I wanted to.

So, I paid exchange on the original order, paid exchange on the refund, and they want me to pay exchange on the 2nd order as well. As well as exchange there is a 2.5% fee on every transaction so the refund cost me 5%.

I have asked if they would ship it free as their error and they said shipping is free in the UK.

I emailed them back and told them to check their records as I am in Canada, hence the free shipping question.

Seems like a very shoddy company who cares little about their customers and has no control over their inventory, especially after sending out a confirmation email for the order.

Any one else dealt with them and what have your experiences been?

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Edited by dutchman1948 - 03/18/2016 8:52 pm

Pillar Of The Community
United Kingdom
568 Posts
Posted 03/19/2016   11:10 am  Show Profile Bookmark this reply Add Anthraquinone to your friends list  Get a Link to this Reply

Quote:
Has any one had any dealings with this outfit?


Was this an ebay lot or a dealer. you do not say. I am not clear why they could not keep the part of the order that have until the others are back in stock. They apparently said it would only be 10 days. Did they not offer this.

From how I read your post this all happened in the past and it is probably too late to do anything now.

AQ
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Pillar Of The Community
United States
8956 Posts
Posted 03/19/2016   11:17 am  Show Profile Bookmark this reply Add Petert4522 to your friends list  Get a Link to this Reply
Dutchman1948, I have no experience with them, but have you tried http://globalstamps.com ? I have been doing business with them for years and they are fantastic!

Peter
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Edited by Petert4522 - 03/19/2016 11:17 am
Pillar Of The Community
Canada
707 Posts
Posted 03/19/2016   6:14 pm  Show Profile Bookmark this reply Add dutchman1948 to your friends list  Get a Link to this Reply
Anthraquinone - It is a dealer, non ebay purchase. They did not offer me anything or even let me know in advance as I would gladly of waited to get the full order.

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Pillar Of The Community
Canada
707 Posts
Posted 03/19/2016   6:17 pm  Show Profile Bookmark this reply Add dutchman1948 to your friends list  Get a Link to this Reply
Petert4522 - I deal with Global all the time for Scott mounts but they do not carry Hawid. I have never had a problem with them as they are great and very reasonable.

I wanted Hawid as they are easier to use in the Vintage Scott reproduction albums.
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Pillar Of The Community
United Kingdom
8582 Posts
Posted 03/19/2016   7:58 pm  Show Profile Check GeoffHa's eBay Listings Bookmark this reply Add GeoffHa to your friends list  Get a Link to this Reply
I buy Hawid-style mounts in bulk from these people. Service is usually very good (although not faultless)

http://www.worldstamps.co.uk/Hawid_...style_mounts
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