Swan Stamps/Great Britain Stamps Out Of The UK

Has any one had any dealings with this outfit?

I have and it was not to my liking.

Ordered 3 sizes of Hawid mounts. Got my order confirmation and less than 2 hours later got a partial refund with no explanation or note at all.

Sent an email to 2 different parties to find out what is going on and got no reply from either. Sent a second email to both and finally got a reply. Got a partial refund as one of the items was out of stock.

Never got a refund on the shipping as they kept all of it. The reply I got was I could reorder the missing item in about 10 days if I wanted to.

So, I paid exchange on the original order, paid exchange on the refund, and they want me to pay exchange on the 2nd order as well. As well as exchange there is a 2.5% fee on every transaction so the refund cost me 5%.

I have asked if they would ship it free as their error and they said shipping is free in the UK.

I emailed them back and told them to check their records as I am in Canada, hence the free shipping question.

Seems like a very shoddy company who cares little about their customers and has no control over their inventory, especially after sending out a confirmation email for the order.

Any one else dealt with them and what have your experiences been?

Was this an ebay lot or a dealer. you do not say. I am not clear why they could not keep the part of the order that have until the others are back in stock. They apparently said it would only be 10 days. Did they not offer this.

From how I read your post this all happened in the past and it is probably too late to do anything now.

AQ

Dutchman1948, I have no experience with them, but have you tried http://globalstamps.com ? I have been doing business with them for years and they are fantastic!

Peter

Anthraquinone - It is a dealer, non ebay purchase. They did not offer me anything or even let me know in advance as I would gladly of waited to get the full order.

Petert4522 - I deal with Global all the time for Scott mounts but they do not carry Hawid. I have never had a problem with them as they are great and very reasonable.

I wanted Hawid as they are easier to use in the Vintage Scott reproduction albums.

I buy Hawid-style mounts in bulk from these people. Service is usually very good (although not faultless)

http://www.worldstamps.co.uk/Hawid_...style_mounts