One more thought -- Mr Phil Morris-Jones could do one of two things rather than go on a tirade: he could make nice and simply give a refund to the unhappy buyer, thus building good will, and this would be both good business practice and no skin off his nose. The buyer on
ebay is always right and if he demanded to return the lot,
ebay would support the buyer. Another thing Mr P M-J could do is block the buyer from future purchases.
Dan