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Paypal Case Opened, What Can I Do?

 
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Valued Member

Switzerland
251 Posts
Posted 07/31/2018   5:03 pm  Show Profile Bookmark this topic Add codexluminati to your friends list Get a Link to this Message
The 10 April an ebay member paid via paypal , now I received this:

The buyer disputed the 16,42 EUR charge for the following reason: Unauthorized payment. We were notified about the dispute by the buyer's financial institution. We've opened a case and need you to provide more information.
PayPal
Status changed to "Waiting for seller response"


It also says: Need to contact the buyer?
Log in to your ebay account and go to your selling history.

But the transaction is so old, that it does not figure in ebay anymore, what can I do?
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Bedrock Of The Community
12651 Posts
Posted 07/31/2018   5:16 pm  Show Profile Bookmark this reply Add rogdcam to your friends list  Get a Link to this Reply
Was the item delivered?
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Valued Member
Switzerland
251 Posts
Posted 07/31/2018   5:20 pm  Show Profile Bookmark this reply Add codexluminati to your friends list  Get a Link to this Reply
I sent the item to the paypal adress by normal mail
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Pillar Of The Community
United Kingdom
8613 Posts
Posted 07/31/2018   5:26 pm  Show Profile Check GeoffHa's eBay Listings Bookmark this reply Add GeoffHa to your friends list  Get a Link to this Reply
Does it still appear in your Paypal account? If so, that will give the buyer's details.
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Valued Member
Switzerland
251 Posts
Posted 07/31/2018   5:42 pm  Show Profile Bookmark this reply Add codexluminati to your friends list  Get a Link to this Reply
It does appear on Paypal with his adress, but it says: Need to contact the buyer?
Log in to your ebay account and go to your selling history.

And on ebay it doesnt appear anymore.
Also paypal says the reason for the case is Unauthorized transaction.
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Pillar Of The Community
Australia
3293 Posts
Posted 07/31/2018   5:48 pm  Show Profile Bookmark this reply Add Bobby De La Rue to your friends list  Get a Link to this Reply
Contact the buyer and ask them what's going on.

For arguement's sake, the buyer's credit card may have been compromised and ALL transactions over a certain period are being investigated.

Without contacting the buyer you will be none the wiser on what's really happening.

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Valued Member
Switzerland
251 Posts
Posted 07/31/2018   5:51 pm  Show Profile Bookmark this reply Add codexluminati to your friends list  Get a Link to this Reply
That is the problem, I cannot contact the buyer, because there is no email on paypal and on ebay it doesnt appear anymore because more than 60 days.
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Valued Member
Switzerland
251 Posts
Posted 07/31/2018   5:57 pm  Show Profile Bookmark this reply Add codexluminati to your friends list  Get a Link to this Reply
Isnt there a date limit to open a case?
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Pillar Of The Community
Learn More...
United States
5467 Posts
Posted 07/31/2018   6:24 pm  Show Profile Bookmark this reply Add redwoodrandy to your friends list  Get a Link to this Reply
Can you call ebay customer support Switzerland or US?

To contact PayPal support outside the US call 1-402-935-2050

PayPal has a 180 day time period to open a case.

You will need a receipt showing item delivered or a tracking number. Advice for next time in this case.
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Edited by redwoodrandy - 07/31/2018 6:40 pm
Valued Member
355 Posts
Posted 07/31/2018   7:05 pm  Show Profile Bookmark this reply Add TangStamps to your friends list  Get a Link to this Reply
If there is no tracking number, usually ebay will side with the buyer unless ebay is willing to take the loss. It is always a dilemma to ship internationally since the tracking is so costly, most of the buyers will not buy a $20 item with $15+ tracked international shipping. However, without the tracking, the seller must take the risk even you state that you are not responsible for loss of mail. Some sellers will get a certificate of mailing (cheaper than tracked shipping) but I don't know if it works or not.
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Edited by TangStamps - 07/31/2018 8:10 pm
Pillar Of The Community
United States
6664 Posts
Posted 07/31/2018   9:11 pm  Show Profile Bookmark this reply Add stallzer to your friends list  Get a Link to this Reply
Really is amazing how much risk a seller assumes selling on ebay.
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Pillar Of The Community
United States
1414 Posts
Posted 08/01/2018   01:30 am  Show Profile Bookmark this reply Add cfrphoto to your friends list  Get a Link to this Reply
This is a reason to switch to ebay payments, assuming it ever works. The ebay buyer gets two bites at the apple. After 30 days, the transaction doesn't exist on ebay, so frustrated buyers and scammers appeal to PayPal. There is no recourse without tracking. Tracking is not available to every country. I am not sure if a tracking number on a customs declaration is enough. Probably not for PayPal.

If ebay would make it possible to select the Global Shipping program on a country-by-country basis and on projected price, it might be possible for sellers to make rational decisions about risk. A related problem is that items of value may no longer be shipped by First Class Mail International. Stamps shipped by ordinary mail could be potentially intercepted by customs and lost. Worse, it does not seem possible to print an a label with international tracking without printing postage or add a tracking label at the post office, making it impossible to use stamps.

It is possible to use generic tracking labels for domestic First Class Packages and use stamps, but the cost is 82 cents higher with stamps. If someone has a means of creating tracking labels for international mailing with stamps, I would like to hear about it.

A necessary response is to increase shipping fees for more expensive stamps and reducing the list of acceptable buyer countries. This problem does not seem to occur in some other categories.

I believe that PayPal cases after filed after 30 days may be scams. Blocking the offending ebay buyer ID after PayPal rules in their favor may help. Too bad, PayPal lacks a block email address feature.
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Edited by cfrphoto - 08/01/2018 01:30 am
Moderator
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United States
12330 Posts
Posted 08/01/2018   01:46 am  Show Profile Bookmark this reply Add 51studebaker to your friends list  Get a Link to this Reply

Quote:
Really is amazing how much risk a seller assumes selling on ebay.

The risk is trying to do business with unvetted, anonymous people half way around the world. The risk is having a navigate a number of postal systems and parcel delivery companies. The risk is not having an economical way to track lower value mailings. These risks are independent of ebay.
Don
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Pillar Of The Community
Australia
3293 Posts
Posted 08/01/2018   03:13 am  Show Profile Bookmark this reply Add Bobby De La Rue to your friends list  Get a Link to this Reply

Quote:
because there is no email on paypal


Really? I can look at old transactions and find the email address.

Can you contact the buyer through Paypal's resolution centre?
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