What To Do About Ebay Negative Feedback?

What can be done to remove negative ebay feedback score?

Listed an information booklet on stamps and in the description it says that the booklet has pictures of stamps in it and it does not have any stamps in it.

Have had no problems with this from others until someone bought a booklet and was upset that it had no stamps in it so that they gave me a negative feedback score on ebay.

Have used the report buyer feature but it has not led to any removal of it.

The customer is always right (even when they are wrong!), this will happen in about 1 in 1000 transactions. Suck it up and accept it. Post a reply comment. Block the buyer. The negative will go away in a year. Don't lose sleep over it. Feedback is overrated.

I think you have to endure the pain of a 'phone call to ebay, at which point I gave up. As far as I could tell "report buyer" had no effect whatsoever.

I echo John Becker. As a buyer I pay no attention to the seller's feedback score. A 100 percent positive means as much or as little as a 99.9 percent positive.

As a buyer I'm not concerned about 1 negative feedback. If the seller has a LOT of negative feedback I would probably avoid them.

Years ago back in the "good" old days of ebay...when you only paid commission on the value of an item, a seller tried to gouge me on shipping costs...so I paid for the item...told him to keep it!...and forget shipping it. He threatened to post negative feedback. I said "go ahead...i don't have one negative feedback comment in my profile..one won't hurt me"
As John Becket pointed out...feedback is overrated.

As a buyer I am more interested in how the seller responds (or doesn't respond) to their negative feedback. I like to see the seller give a straightforward honest answer about what happened. I avoid sellers who have a tone or attitude in their response. If there is no response I can only examine the buyers expectations vs the listing.

I had bad experiences with negative feedback when I was very active in selling on ebay 2002 thru 2008 . Now it is worst than ever with little help from ebay today for those who try to keep a clean record .

Some customers judge you by even one negative before they buy .Your feedback can be 1500 positives with 1 negative and people will move on .

What burns my butt more than anything is they don't communicate with you about a problem before throwing you a negative , that needs to change on ebay,you need to attempt resolving a problem and see if seller will work or make a offer for a refund .

I still can't get over the policy of a very active seller sending a cheap purchase to a third world country that doesn't speak a major language and the mail gets lost .So ebay tells the seller who got 4,000 transactions and tons of happy customers ,he never ship the package and can't prove it so refund the money . I really believe the GNP of some of these countries depend on missing mail .

Including shipper performance is ALWAYS a part of a EVERY vender rating system.

I am amazed at how many people do not understand statistics and metrics, apparently ebay marketing works very well.

Think of a vender rating system like a baseball batting average. There are things which can greatly influence this metric which a batter (seller) as no control over at all. For example if the coach only plays you against certain pitchers, if the umpire makes a lot of bad calls, if you have an injury, etc. etc. But even with these things, a batting average has some value, it has some usefulness.

But now imagine how useless a batting average would become if you could just buy an existing batting average. Or imagine if you could talk to the statistician after the game and get him to change the numbers. What is the value of a metric which can be manipulated? Answer…Zero. A metric is only as good as the data that is inputted, it becomes worthless if anyone can manipulate the data in any way. If a batter can convince a coach to only play him against right hand pitchers all season, his resulting batting average cannot be compared against players who do not have this criteria and it loses much of its value. This is exactly what sellers do when they plead with buyers to contact them and not leave a negative feedback.

Going back to the batting average statistic, would anyone want to based large $$$ decisions upon batting averages which were being manipulated? Metrics ONLY work when you can gather GOOD data, not data which is easily influenced before or after the point it is gather. Metrics derived from bad data is bad, you cannot develop good information from bad data. The ebay rating system has holes in it big enough to drive trucks through it, it is a great model of how NOT to gather Quality data. The ebay rating system is primarily a marketing tool that helps ebay.
Don

I think you need to call ebay to explain the incident and ask them to remove it.

Your efforts may be successful, or may not. If not, call back several days later and go through the process again. If that fails, wait a few days, call again, and escalate it to a supervisor if possible.

Although a negative may not affect another buyer buying from you, as people have attested above, it can affect your placement in search for future listings. For that reason alone, I think it's worth expending some effort to try to get it removed.

I have a number of friends who are full-time sellers on ebay and I belong to several of their discussion groups. The advice from most of those sellers would be to fight it. You may or not be successful over several attempts, but they would say it's worth the time and trouble to challenge this. The algorithm that ebay uses for your placement in its search has a number of factors, and a recent negative feedback does not help.

One additional tip I've learned from those sellers:

I'm not sure if you're in the US or Canada, but they would say to call during the regular business hours of the ebay customer service call center in your country. That way you have a better chance of speaking with someone based here, rather than a call center overseas, and that may be helpful in your discussion.

Just re-read the OP's account. I have had several instances of bidders thinking because album pages or books have color illustrations that 'stamps' are included. You put it right in your listing- NO stamps, these are color pictures- and they just go ahead and continue thinking it is what they want it to be. I really think it's a kind of mental disorder. Not a major one but one that can wreck you as a seller if you pull in too many of these people.

Ring ebay until they remove the neg. You have a very valid for this to happen.

Simply tell ebay how confused this buyer is and how unfair is this situation. They neg me because there is no stamps when I clearly state there are no stamps. Need this feedback removed please.

Over the phone to ebay works for this issue and ask for the supervisor and be total polite victim. You will get it changed.

I just looked at the listing, and the booklet image does look like a pair of plate blocks. With so many sellers not leaving any description and with the mobile browser not always showing the description there are buyers that just look at the picture.

I am not excusing it and you shouldn't get negative feedback, but without images showing very clearly what you are selling, it's going to happen in today's ebay world.

I know you aren't scamming, it just made me think of those sellers who show an image of a huge assortment of boxes, albums, and thousands upon thousands of stamps with a buy it now of lets say $7.50. Of course the description says you get a random amount from the pictures horde, but they get negative feedback saying "scam, I didn't get all the stamps pictured!".

I spoke to ebay and they don't want to remove the negative because it seems it is not too negative for them as "False representation, Copy"

Jogil -----Write down what you said to ebay ,look at the actual words and phrases you used . Now call again and use totally different words and phrases . Have it all written out so you don't use those same expressions . Approach this differently ,something you said or expressed disqualified them changing it . Keep calling but change your explantions.

"TOO NEGATIVE" what the heck that means ???? Hit them again til you get the right buzz words.