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What Percentage Of Your Ebay Sales Result In Feedback?

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Pillar Of The Community
721 Posts
Posted 12/18/2018   08:59 am  Show Profile Check wheelman's eBay Listings Bookmark this topic Add wheelman to your friends list Get a Link to this Message
I am selling, what for me is a fair amount, on ebay. Most are stamps but a few other incidentals. I am somewhat surprised at the lack of feedback. My guess is something less than 5% of my sales have feed back response. The question for other sellers, is that normal? I go overboard on packaging and generally ship the same day as sold even on the occasional 1¢ winners. Is there anything to be done to increase the, hopefully, positive response percentage?
Thanks for looking.
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Pillar Of The Community
United Kingdom
8582 Posts
Posted 12/18/2018   09:03 am  Show Profile Check GeoffHa's eBay Listings Bookmark this reply Add GeoffHa to your friends list  Get a Link to this Reply
I'd say (finger in the air) that my rate is more like 40-50%. Perhaps people here are more polite!

I don't think it's a good idea to pester people for feedback - as increasingly happens to me in certain shops these days.
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Pillar Of The Community
United States
2779 Posts
Posted 12/18/2018   09:25 am  Show Profile Bookmark this reply Add Battlestamps to your friends list  Get a Link to this Reply
Currently it's 74.8%
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Pillar Of The Community
France, Metropolitan
3745 Posts
Posted 12/18/2018   09:43 am  Show Profile Bookmark this reply Add perf12 to your friends list  Get a Link to this Reply
I think one has a better chance of getting feedback if the seller gives a positive
evaluation first upon reception of the payment instead of waiting for the buyers response
before giving an evaluation.
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Pillar Of The Community
Canada
1324 Posts
Posted 12/18/2018   09:45 am  Show Profile Bookmark this reply Add CanadaStamp to your friends list  Get a Link to this Reply
I get well over 50% - and in the past I indeed have pestered. Why? Because it's rude when I do everything to please a buyer - and take the risk of giving feedback before hearing from the buyer. On ebay your feedback rating is a key credibility measure. And you should work towards building that measure.
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Pillar Of The Community
6329 Posts
Posted 12/18/2018   10:04 am  Show Profile Bookmark this reply Add John Becker to your friends list  Get a Link to this Reply
The problem is not the seller's packaging or service. As many have discussed before in other threads, many ebay users find the current feedback system worthless and a waste of time and decline to participate in it. Don't pester buyers for feedback. Don't lose sleep over it. Get on with life.
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Moderator
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United States
12330 Posts
Posted 12/18/2018   11:26 am  Show Profile Bookmark this reply Add 51studebaker to your friends list  Get a Link to this Reply
I have avoided it at all costs for the last few years and would never, ever ask a buyer to use it. Sellers who pester me to use the ebay Feedback system often do not get another purchase from me. As such, the percentage of feedbacks for my transactions is <15%.
Don
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Pillar Of The Community
United States
1851 Posts
Posted 12/18/2018   11:58 am  Show Profile Bookmark this reply Add cjpalermo1964 to your friends list  Get a Link to this Reply
My five-star positive feedback comes in the form of another purchase.
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Valued Member
United States
142 Posts
Posted 12/18/2018   1:42 pm  Show Profile Bookmark this reply Add ajuchum to your friends list  Get a Link to this Reply
Although I started out in 1999 buying and selling stamps, it has morphed into many other items over the years. I'm currently getting around 40%, maybe a bit more in feedback responses.
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Pillar Of The Community
Australia
3282 Posts
Posted 12/18/2018   4:03 pm  Show Profile Bookmark this reply Add Bobby De La Rue to your friends list  Get a Link to this Reply
From the other side of the coin, I have been a buyer only on ebay for quite a few years. I pay immediately, leave positive feedback as soon as the purchase is received, but have to chase sellers for their feedback on at least a third of the transactions.

By leaving feedback for the buyer, sellers let other sellers know that a certain buyer is reliable.
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Pillar Of The Community
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United States
1773 Posts
Posted 12/18/2018   6:38 pm  Show Profile Check KRelyea's eBay Listings Bookmark this reply Add KRelyea to your friends list  Get a Link to this Reply
I agree with Don, I don't like the system but I leave Feedback automatically upon payment because buyers value it. In the last 30 days I sold 250 items and got 168 feedbacks. I was surprised it was this high because I don't pay any attention to it and would NEVER pester a buyer for Feedback.

Ken
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Valued Member
United States
66 Posts
Posted 12/19/2018   10:02 am  Show Profile Bookmark this reply Add bobmill to your friends list  Get a Link to this Reply
My policy is very simple. I leave positive feedback on sales as soon as I get paid. I leave it on purchases within a few days of receipt and I haven't checked to see if the other party has reciprocated in over 12 years.

But I have 115,300 positive feedbacks (56922 unique) and a few missing or additional ones don't really matter.
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Pillar Of The Community
United States
4092 Posts
Posted 12/20/2018   12:31 am  Show Profile Check eyeonwall's eBay Listings Bookmark this reply Add eyeonwall to your friends list  Get a Link to this Reply
5% is very low
" I go overboard on packaging" - perhaps this is the problem if you are overpackaging and using too much tape
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Pillar Of The Community
United States
1115 Posts
Posted 12/20/2018   10:20 am  Show Profile Check docgfd's eBay Listings Bookmark this reply Add docgfd to your friends list  Get a Link to this Reply
I'm running at around 70% or so on the sell side. My policy is also to leave feedback for a buyer as soon as payment is made...the buyer has fulfilled their obligation and I won't hold feedback hostage waiting for theirs.
That said, if a seller holds my feedback hostage after payment is made, there's no way in hell I leave them feedback when the item arrives (in the hope they reciprocate).
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Pillar Of The Community
United States
6433 Posts
Posted 12/20/2018   10:34 am  Show Profile Check revenuecollector's eBay Listings Bookmark this reply Add revenuecollector to your friends list  Get a Link to this Reply
Raw feedback numbers don't mean anything for buyers or sellers. It's just a "look at me!" badge. Thus, I don't chase feedback or even keep track of the percentages... as either buyer or seller.

Put bluntly: Feedback quantity is not important.

EDIT: Feedback percentage, on the other hand is important.
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Edited by revenuecollector - 12/20/2018 8:06 pm
Pillar Of The Community
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United States
4424 Posts
Posted 12/20/2018   5:28 pm  Show Profile Bookmark this reply Add angore to your friends list  Get a Link to this Reply
I always give feedback even if it is considered useless. I have a very positive experience at ebay. I can only recall one seller that annoyed me.
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Al
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