My Experience With Ebay Seller Kilowareman Out Of The Netherlands Not Good

This is a big seller with 80,000 plus feedback but a fair number of negs and I took a chance.

I purchased 9 lots of Finland stamps on June 28th which were supposedly mailed on July 1st 2021 with no tracking number given and expected delivery between July 22 and July 30.

On august 4th I sent a friendly email asking for an update

What he told me was:"Hi thank you for the message. I have contacted packing team. We are very sorry we have overlooked. It is now packed and sent to you.
Our applogies we missed this. We will make sure this will not happen again."

I find it very difficult to believe that an order of 9 separate lots of stamps could be missed in mailing by his packing team after marked as shipped.

I said that was unsatisfactory and asked for a refund, which he gave me.

I find it very difficult to believe a seller with his feedback doing business this way. after reading all the negs, he has many of them for orders not received.

Has anyone had any dealings with this seller and what were you experiences.

I am thinking about leaving another 9 negs for this seller????

*** Moved by Staff to a more appropriate forum. ***

Who is the seller? A link would help.

Here is the link

https://www.ebay.ca/usr/kilowareman

Hmm I've bought from them a couple times and was never disappointed, but jeez, that really hurts to think about. I'd go berserk if my item had never even been sent.

Whjy did you not give him the benefit of the doubt and believe him? Something could very well have gone wrong; now you will never know.
Also, why order so much as a first order - that seems dangerous to me.


Peter

Personally, if I had gotten I a refund, I would move on and "put it in the rear view mirror."

Life is too short to hold on to anger or disappointment.

I ordered two kayaks from a local dealer 10 months ago. I am picking them up tomorrow. I never lost my temper or showed any bitterness when dealing with him. Patience may be what gets me upstairs one day.

Peter, I did what I did for 2 reasons:

I lost any trust I had in him

ebay only gives you 30 days from final estimated delivery date to open a claim and if I waited past that date, I could not open a case and lose the money and the stamps

And the order was only about $50 s not a big order

Dutchman - You asked for others that had dealings with that seller and similar experiences and so far one reply answers your specific question.

It is your transaction and you have your own tolerance for things. If you are satisfied with how you have handled the matter who cares what others think?

PS: I would have been unhappy as well but a full refund is a big positive.

Can we discuss the elephant in the room. When buyer requests refund after seller has shipped, do they get to keep the stamps or do they have to send them back? If so, at whose expense?

why leave NINE negatives? he answered your emails and accommodated you. maybe he's an old man with using post-it notes for the "packing team". who knows, maybe he really shipped it and doesn't keep track. You never truly know.

It's hard being a seller on ebay, so if they try to make things right, it's all good even though frustrating.

The seller's feedback profile looks OK to me.

Sometimes you never know whats going on at the other end.
I understand not wanting to be caught holding a bad deal, with the return window closing.

Recently had an encounter with an older gentlemen on ebay. Replied to a make offer for some postal cards I did not have.

When the cards came in, they had nothing to do with the pictures in the offer.
When I asked him about the discrepancy, he honestly seemed very confused.
In another email he said he would keep looking.
I was thinking about contacting ebay, when an envelope showed up with a note asking to please return the incorrect cards,a refund for the total amount,a self addressed stamped envelope ($1.30 short for postage ) and four cards I didn't ask for but needed, with no ask for payment.

All that for a $5 make offer.
You just never know.
Pat

You asked for an update, he gave you one. You asked for a refund, he gave it to you. Why leave negative feedback? You didn't lose anything.

Just don't buy from him again.

I'm surprised no one jumped on this one...

What possible scenario would allow the buyer to get a refund without returning the shipment? I suppose a seller might say, "go ahead and keep it," for a shipment worth a buck or two (minimal value transaction) because they are not keen on paying return shipping.

But, normally, you don't get a refund until you a) receive the shipment; b) formally declare what is wrong with it (or why you want to return it); and c) the seller receives the shipment back.

In cases of item damaged or item not as described, the seller always has to full refund and pay for return shipping (if return is desired), regardless of their stated terms.

In cases of "buyer's remorse," it is not so clear who will pay return shipping... The seller has different compromises/options they can use (partial refund, partial refund and keep item, denial of refund, replacement item offered, buyer pays return shipping, etc.). Sometimes it depends on the seller's terms in the listing.

The ebay "help" section is quite detailed and covers just about every situation.

I'm kind of wondering what type of buyer would want a refund AND keep an item (unless that is what the seller offered). But, perhaps I am not reading your question correctly...

John