In reading the 04/21/2011 issue of
The Postal Bulletin I found this new "Behind the Counter" program to be interesting. It seems to me it's nothing more than a sneaky "back door" way for the USPS to gain extra revenue.
(Personally, I'd rather do it the "old fashioned" way -- in person and in writing -- and save money in the process, especially since there have been recent news reports of scam artists compromising the "on-line" approach.)
Quote:Behind the Counter Program
Below are a few points about program compliance:
Copies of Mover's Guide must be kept behind the counter. No copies of Mover's Guide should be placed in the inner or outer lobby or on the clerk counters. Postal carriers are encouraged to distribute Internet change-of-address (ICOA) Message Cards in lieu of copies of Mover's Guide on postal routes.
Retail associates should encourage their customers requesting change-of-address information to go online at
www.usps.com. ICOA transactions provide customers with the most convenient, safe, and secure way to change their address. Furthermore, ICOA transactions reduce processing time, improve address accuracy,
and generate significant revenue for the Postal Service.Advise customers to take an ICOA Message Card to reinforce an online change-of-address message.
Customers unwilling or unable to submit their change of address at www.usps.com should be given a complete, unopened copy of Mover's Guide. 
Posted 04/21/2011 7:59 pm
